Mandy Thomas
Decaturville
Summary
Dynamic Relationship Banker with proven success at Regions Bank, excelling in customer satisfaction and relationship management. Expert in financial planning and cash handling, I deliver personalized banking solutions that empower clients to achieve their financial goals. Recognized for my resourcefulness and critical thinking, I thrive in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Regions Bank
11.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Universal Banker
CB&S Bank
09.2024 - 11.2024
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Relationship Banker
Regions Bank
07.2022 - 09.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Store Manager
Sally Beauty Holdings Inc.
05.2019 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Dollar General
01.2017 - 05.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Cashier
Walmart
05.2016 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Associate of Applied Business - Business Administration And Management
Jackson State Community College
Jackson, TN05-2018
High School Diploma -
Clarksburg High School
Clarksburg, TN05-2016
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Creative thinking
- Financial planning
- Recordkeeping requirements
- Policy development and implementation
- Resourcefulness
- Multitasking Abilities
- Critical thinking
- Teamwork and collaboration
Timeline
Relationship Banker
Regions Bank
11.2024 - Current
Universal Banker
CB&S Bank
09.2024 - 11.2024
Relationship Banker
Regions Bank
07.2022 - 09.2024
Store Manager
Sally Beauty Holdings Inc.
05.2019 - 07.2022
Assistant Store Manager
Dollar General
01.2017 - 05.2019
Cashier
Walmart
05.2016 - 01.2017
Associate of Applied Business - Business Administration And Management
Jackson State Community College
High School Diploma -
Clarksburg High School
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