Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Manicka Manjula

Coimbatore

Summary

Dynamic Operations Manager with a proven track record, multiple organizational experiences, an organized and dependable candidate, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Operations Manager, Banking Finance

JP Morgan Chase
Bangalore
05.2022 - Current
  • Responsible for daily operations and acting as the first level of escalation for data validation for stock products.
  • Identified opportunities for process improvements, implementing changes that increased efficiency across the projects on the transfer agent.
  • Managing the requirements for SOX audits, both inside and outside the organization.
  • Involved in testing, and providing outcomes and suggestions for new onboarding from a data validation perspective.
  • Assisted team members in training and mentoring to promote productivity, accuracy, and commitment to friendly service.
  • Collaborated with network partners and several agent banks to automate statements using Swift, to reduce risk and time spent inputting statements.

Deputy Manager of Operations

STATESTREET HCL Services
coimbatore
07.2015 - 05.2022
  • Transitioned the US and UK process from a different joint venture, and stabilized it, with complete knowledge of functionality and static data setup.
  • Worked with 13+ clients across all regions (APAC, EMEA, and NA) to convert them into centralized DAG models on an activity level.
  • Managed new migration and reverse migration projects, and successfully transferred them to the operations department.
  • Maintained strict quality control measures to ensure that products met or exceeded customer expectations consistently.
  • Managed a team of 20 members for different clients, and developed strong relationships with all members.

Senior Analyst - Investment Banking

TATA Consultancy Services
Coimbatore
06.2011 - 07.2015
  • Investigated and cleared the cash and stock exceptions, assigning them to the appropriate department in case of any discrepancies for reconciliation.
  • I worked in the TLM Configuration and Testing team to implement the process according to reconciliation requirements.
  • Enhanced team productivity with streamlined processes for data management and reporting from SSR to TLM.
  • Quick clearance of aged breaks is achieved by elevating them to a higher level, leading to a 15% increase in the auto match rate by implementing a rule.

Education

Bachelor of Science - Computer Science

Kongu Arts And Science College
Erode, India
06-2011

Skills

  • Operations management
  • Team leadership
  • Effective communication
  • Training development
  • Mentoring support
  • Project management

Accomplishments

  • I have received the Star of the Month award from TCS and DB management for my performance, and also over email from both management
  • I have been a part of reverse transition management in TCS and have also been a part of reverse migration and new transitions in HCL, and I was awarded for achieving an outstanding rating for the first time in HCL
  • I Have received Star Performer’18 and XtraMiler’19 Award from HCL for my performance at work and also received appreciation from my clients and NUMERO UNO for unique performer for the year 2019 in HCL and also received O'InfinityAward from HCL for performing beyond the expectation 2020.
  • I have been part of the BeSecure team at JP Morgan and received an award

Timeline

Operations Manager, Banking Finance

JP Morgan Chase
05.2022 - Current

Deputy Manager of Operations

STATESTREET HCL Services
07.2015 - 05.2022

Senior Analyst - Investment Banking

TATA Consultancy Services
06.2011 - 07.2015

Bachelor of Science - Computer Science

Kongu Arts And Science College

Similar Profiles

CREATE PROFILE
Manicka Manjula