Manigandan R

Position: Senior Officer – International Conference Committee Relations

Leadership & Team Management

Acted as Team Lead and Acting Manager, overseeing daily operations and team performance.

Coordinated cross-functional teams to ensure smooth execution of conference-related activities.

Assigned tasks and responsibilities to junior officers and executives based on skills and workload.

Mentored and supported team members to enhance professional skills and productivity.

Guided the team to achieve individual and collective sales and operational targets.

Monitored team performance and ensured adherence to defined targets and timelines.

Lead Sourcing & Market Research

Sourced high-quality international leads through multiple platforms, including LinkedIn, academic networks, and professional databases.

Conducted competitor analysis and market analysis to identify potential committee members, partners, and clients.

Utilized public research platforms, academic directories, and conference databases to generate targeted leads.

Client & Committee Engagement

Designed and executed customized lead-approach plans for each sourced lead, tailored based on profile, designation, country, academic background, and platform of engagement.

Applied platform-specific targeting strategies across LinkedIn, email campaigns, academic networks, and social media to maximize response and conversion rates.

Segmented leads and customized messaging, value propositions, and follow-up plans to suit different platforms and audience categories.

Approached leads using customized engagement strategies to attract them as conference committee members and sales clients.

Managed professional email and social media communication with international leads and stakeholders.

Built long-term relationships with overseas clients and academic professionals to convert them into key leads for conference organization.

Engaged and converted leads into session chairs, keynote speakers, advisory committee members, and event partners.

Conference Planning & Academic Coordination

Invited and coordinated with session chairs, keynote speakers, scientific committee members, and event management teams.

Prepared and reviewed the scientific agenda, conference program structure, and overall event roadmap.

Collaborated closely with conference committee members and their affiliated organizations, institutes, universities, and colleges.

Conducted detailed discussions on roles, responsibilities, and mutual benefits to successfully organize international conferences.

Assisted committee members in completing assigned responsibilities for seamless conference execution.

Sales & Business Development

Achieved assigned sales and revenue targets through strategic lead conversion and relationship management.

Handled B2B sales operations by collaborating with universities, institutions, and organizations.

Designed and offered customized conference plans, academic programs, and partnership models based on client requirements.

Data Management & Process Optimization

Managed large volumes of client and lead data with accuracy and confidentiality.

Segregated and organized data for use across sales, marketing, committee coordination, and reporting processes.

Ensured systematic tracking of leads, conversions, and engagement status.

SOP Development & Compliance

Monitored team activities to ensure compliance with organizational Standard Operating Procedures (SOPs).

Developed and documented step-by-step SOPs to streamline team operations and improve efficiency.

Implemented best practices to maintain consistency and quality across processes.

Academic Collaboration & International Programs

Collaborated with universities to organize International Mobility Exchange Programs.

Coordinated university visits involving international research scholars, academic faculty, and students from multiple countries.

Planned and organized International Faculty Development Programs (FDPs), skill development initiatives, outcome-based education programs, webinars, and workshops.

Managed the end-to-end execution of academic and professional development programs, from planning to completion.

Key Roles & Responsibilities – Conference Coordinator (Sales & Operations)

1. Lead Management & Sales Conversion

• Handled inbound leads on a daily basis, understood their requirements, and engaged with them to convert inquiries into confirmed registrations.
• Conducted follow-ups through calls, emails, and virtual meetings to maximize registration conversions.
• Maintained accurate lead tracking and achieved monthly sales and registration targets.

2. Client Communication & Email Marketing

• Prepared customized email templates to promote conferences, workshops, and publication opportunities.
• Communicated conference details, benefits, and guidelines clearly to participants.
• Provided timely responses to client inquiries to maintain high engagement levels.

3. Coordination with Conference Committees

• Engaged with conference committee members, advisory boards, and session chairs to plan and organize conference activities.
• Assisted committees with documentation, scheduling, and participant coordination.

4. Author & Publication Support

• Guided authors through abstract and full-paper submission processes.
• Assisted clients in publishing their research papers in international journals and conference proceedings.
• Followed up with authors to convert accepted papers into final conference registrations.

5. Conference Operations & Event Execution

• Arranged moderators, volunteers, and technical support teams for smooth conference delivery.
• Coordinated sessions, speaker schedules, and program flow during the event.
• Ensured smooth communication between presenters, participants, and the organizing team.

6. University & Institutional Collaboration

• Collaborated with universities, colleges, and research institutions for conference promotion and partnership opportunities.
• Engaged academia to build participation, sponsorship, and institutional support.

7. Reporting & Documentation

• Maintained updated records of registrations, submissions, client communication, and event progress.
• Prepared daily/weekly reports on sales achievements, lead status, and conference metrics.

8. Customer Service & Relationship Building

• Provided end-to-end support to participants before, during, and after the conference.
• Handled participant feedback and resolved issues promptly to ensure high satisfaction.

School Outreach & Collaboration Development

Conduct frequent visits to schools across multiple districts to promote NEET coaching programs.

Schedule and lead meetings with Principals, Managing Directors, and Chairmen to discuss collaboration opportunities.

Present academic partnership models and negotiate terms for conducting NEET coaching and rapid courses within schools.

Build and maintain strong institutional relationships to enhance brand presence and enrollment opportunities.

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2. Student & Parent Coordination

Act as the primary point of contact for students and parents regarding course details, admission processes, and program benefits.

Conduct counselling sessions to help students choose the right NEET course (regular batch/rapid batch).

Follow up with prospective students and convert inquiries into admissions.

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3. Sales & Enrollment Management

Manage end-to-end sales activities for NEET coaching classes.

Achieve admission targets through effective lead generation, follow-ups, and conversions.

Track student inquiries, leads, and admissions to maintain accurate sales reports.

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4. Faculty & Academic Coordination

Coordinate with NEET coaching faculty members to plan and schedule classes at partner schools.

Communicate class schedules, academic requirements, and changes to both faculty and school management.

Ensure smooth execution of coaching sessions, mock tests, and doubt-clearing classes.

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5. District-Level Promotion & Travel

Travel extensively to various districts and schools to promote partnerships and expand coaching outreach.

Organize promotional events, seminars, and presentations for students and educators.

Represent the institute at educational fairs, exhibitions, and academic meetings.

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6. Social Media & Marketing Communication

Manage social media accounts of the coaching institute to enhance visibility and engagement.

Create and publish promotional content for admissions, achievements, and academic offerings.

Coordinate digital marketing activities to increase brand reach among students and parents.

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7. Creative Design & Branding

Design flyers, posters, brochures, and promotional materials for offline and online campaigns.

Ensure consistent branding across all marketing materials and communication platforms.

Support the marketing team with creative ideas for campaigns and event

1. Denial Analysis & Resolution

Review and analyze HIFA claim denials received from US insurance companies.

Interpret denial codes, denial reasons, and policy guidelines to identify the root cause.

Cross-check all supporting documents, encounter details, medical records, and claim forms for accuracy.

Understand patient visit history, physician notes, and services rendered to validate claim correctness.

Prepare and process corrected or appealed claims, adding the required justification, documentation, and coding corrections.

Resubmit claims within the required timeline to maximize reimbursement success.

2. Documentation Review & Quality Assurance

Perform detailed verification of claim forms, benefit eligibility, insurance coverage, and coding accuracy.

Ensure all claim information is complete, compliant, and aligned with payer requirements.

Maintain accuracy in data entry and documentation for audit readiness.

3. Data Management & Reporting

Handle large volumes of claim-related data and convert it into meaningful information.

Use Excel for data cleaning, validation, analysis, and reporting.

Track denial patterns, recurring issues, and claim status to identify process improvement opportunities.

Generate weekly/monthly reports on denial types, resolution rates, and resubmission outcomes

4. Problem Solving & Decision-Making

Evaluate complex denial cases and determine the most effective resolution strategy.

Recommend corrective actions such as coding updates, documentation requests, or appeal submissions.

Improve claim turnaround time by applying analytical and decision-making skills.

5. Collaboration & Process Improvement

Coordinate with team members, supervisors, and other internal departments to resolve denial issues.

Share feedback with coding, billing, and documentation teams to prevent future denials.

Participate in training sessions to enhance understanding of payer guidelines and denial handling processes.

Suggest workflow improvements based on data insights and denial trends.

1. Customer Greeting & Service Requirement Collection

• Greeted riders professionally and understood their service needs through detailed interaction.
• Recorded customer concerns, service requirements, and complaints accurately on the job card/service sheet.
• Explained service packages, periodic maintenance requirements, and additional recommended work.

2. Service Coordination & Workflow Management

• Coordinated with mechanics and the floor manager to allocate jobs and ensure timely service progress.
• Monitored the status of each vehicle and updated customers regularly on service timelines.
• Ensured proper communication between the technical team and the customer for any additional repairs or approvals.

3. Delivery Management & Quality Check

• Conducted pre-delivery inspections to ensure the motorcycle was serviced as per customer expectations.
• Ensured riders received their bikes on time with complete explanations of the work done, replaced parts, and billing details.
• Maintained high service quality standards and ensured minimal repeat complaints.

4. Customer Feedback Handling & Complaint Resolution

• Actively collected customer feedback to identify areas of improvement for service quality.
• Addressed customer complaints promptly and worked with technical teams to resolve issues effectively.
• Escalated unresolved concerns to the service manager to ensure customer satisfaction.

5. Sales & Upselling Responsibilities

• Promoted Royal Enfield service packages, AMC, accessories, and genuine spare parts to customers.
• Worked towards achieving monthly service and accessory sales targets through effective communication and product knowledge.
• Highlighted benefits of preventive maintenance to increase value-added service sales.

6. Documentation & System Updates

• Maintained accurate job cards, service records, invoicing details, and customer histories.
• Updated service management software with vehicle status, complaints, approvals, and completion details.
• Ensured proper documentation for warranty claims and replacement approvals.

7. Team Collaboration & Process Improvement

• Collaborated with mechanics, technicians, and the service manager to ensure smooth workshop operations.
• Participated in team meetings and shared customer insights to enhance service processes.
• Maintained service center cleanliness, safety standards, and a positive brand experience for riders.

• Accurately entered patient demographics, insurance details, and medical billing information into the billing system as per client guidelines.
• Ensured correct entry of CPT, ICD, and HCPCS codes provided by the coding or billing team.
• Performed charge entry and payment posting with high speed and accuracy.

1. Laboratory Instruction & Student Support

• Conducted practical lab sessions for diploma students, ensuring clear demonstration of experiments and safe laboratory practices.
• Guided students in performing experiments, troubleshooting errors, and applying theoretical concepts in practical scenarios.
• Provided one-on-one academic support to help students understand lab procedures and improve their technical skills.

2. Laboratory Management & Experiment Setup

• Prepared laboratory equipment, instruments, and materials prior to each session to ensure smooth and efficient class operations.
• Maintained lab inventory, monitored equipment functionality, and coordinated timely servicing or replacements.
• Ensured compliance with safety protocols and maintained a well-organized practical environment.

3. Practical Examination Coordination

• Organized and managed end-semester and internal practical examinations.
• Prepared exam schedules, experiment setups, question papers (if applicable), and evaluation sheets.
• Assisted faculty in conducting practical assessments and maintaining accurate student performance records.

4. Academic & Departmental Support

• Assisted the department with technical support tasks, including equipment troubleshooting, software installation, and maintaining lab systems.
• Supported faculty members in academic activities such as preparing lab manuals, experiment guides, and student project consultations.

5. Event & Cultural Program Coordination

• Played a key role in organizing college cultural events and functions.
• Assisted in managing audio-visual systems, stage setups, and technical arrangements during college programs.
• Coordinated with event teams to ensure smooth technical execution of cultural and academic events.

6. Administrative & Documentation Work

• Maintained student attendance, lab records, and practical evaluation data.
• Prepared reports and documentation related to laboratory activities, audits, and academic requirements.