Manikandan G
DR/BCP Program Lead
Chennai
Summary
Experienced Business Continuity Professional with 15+ years in IT and 6 years in BCP/DR. Managed continuity projects in financial and banking sectors. Proficient in ISO 22301 BCMS implementation, BIA, risk assessments, and DR testing. Familiar with ISO 27001, ISO 31000, and NIST 800-34 standards for resilience and regulatory compliance.
Overview
15
15
years of professional experience
4026
4026
years of post-secondary education
2
2
Certifications
Work History
Business Resiliency Coordinator
Wells Fargo
05.2019 - Current
- Lead BCP support and exercises for Technology Client Server and Mainframe applications across multiple data centers.
- Conduct regular planning, checkpoint meetings, runbook updates, and BCP event tracking.
- Supported the implementation of ISO 22301-aligned Business Continuity Management System (BCMS) across multiple business units to improve organizational resilience.
- Coordinated and facilitated tabletop exercises, Plan walk through, and disaster recovery drills, Gap Analysis, documenting outcomes and tracking remediation actions.
- Partnered with application owners and infrastructure teams to define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) in line with business priorities.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Service Delivery Manager
Tata Communications Transformation Services Ltd.
08.2017 - 05.2019
- Handled complex infrastructure projects within network service delivery.
- Administered ITSM systems for change management and coordinated approvals/documentation for CABs.
- Administered ITSM platforms (ServiceNow, BMC Remedy) for change, incident, and problem management processes, ensuring compliance with ITIL best practices.
- Coordinated approvals and documentation for CAB (Change Advisory Board), ensuring changes were logged, assessed, approved, and implemented on time.
- Partnered with regional teams across APAC and EMEA to drive standardized change processes, improving change success rate and reducing failed deployments.
- Played a key role in risk analysis of infrastructure changes, helping teams identify business impact and define mitigation and rollback plans.
- Supervised operations of 24-hour customer service desk staffed by 10 team members.
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
Change Manager
Wipro Technologies
03.2011 - 08.2017
- Managed end-to-end Change Management lifecycle across critical banking systems, ensuring alignment with ITIL processes, compliance policies, and strict SLAs.
- Chaired and facilitated Change Advisory Board (CAB) meetings, obtained stakeholder approvals, and tracked high-priority changes through resolution.
- Investigated and documented root cause analysis (RCA) for change-related incidents and maintained the Known Error Database (KEDB) for trend analysis and preventive actions.
- Implemented risk-based change assessments and rollback strategies to minimize impact on business operations during deployments.
- Collaborated with infrastructure, application, and business teams to drive change process improvements and reduce change-related incidents by 25%.
- Used ServiceNow and BMC Remedy to manage and monitor change records, automate workflows, and generate compliance reports.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Partnered with business teams to understand needs and mitigate potential problems.
Configuration Management Engineer
Nokia Siemens Networks
03.2010 - 03.2011
- Client: T-Mobile
- Executed RNC and WBTS upgrades and feature activations, and performed post-upgrade troubleshooting.
- Created and reviewed XML upgrade plans.
- Redefined and managed incident management reports and ensured SLA compliance through effective bridge calls.
Education
B.Tech - ECE, Part Time
SRM College
Chennai, India05-2016
Diploma - EEE
Srinivasa Subbaraya Polytechnic College
ChidambaramSkills
- Business Continuity Management (BCM) & BCP Testing (ISO 22301, NIST SP 800-34)
- IT Service Delivery & Operations Management, Incident, Problem & Change Management (ITIL Framework)
- Stakeholder, Vendor & Cross-Functional Team Management
Disaster Recovery (DR)
Risk Assessment & Mitigation
Business Impact Analysis (BIA)
Crisis Management
DR Drills & Tabletop Exercises
Certification
ITIL V3 Foundation Certified
Professional Summary
- Over 15 years of diversified experience in IT infrastructure management, with a strong focus on network service delivery, business continuity planning (BCP), change and release management, and IT service operations within banking and telecom domains.
- Proven ability to lead and deliver complex infrastructure and continuity projects through all lifecycle phases — Initiation, Planning, Execution, and Closure.
- Hands-on experience implementing and supporting Business Continuity Management Systems (BCMS) aligned with ISO 22301, and applying frameworks such as ISO 27001, ISO 31000, and NIST SP 800-34 to ensure organizational resilience and regulatory compliance.
- Skilled in stakeholder engagement, incident/problem/change management, and process documentation, with practical knowledge of ITIL framework and ITSM tools like BMC Remedy, Service Now, and HPSM.
- Adept communicator with excellent analytical and problem-solving skills, and a collaborative, team-oriented approach.
Timeline
Business Resiliency Coordinator
Wells Fargo
05.2019 - Current
Service Delivery Manager
Tata Communications Transformation Services Ltd.
08.2017 - 05.2019
Change Manager
Wipro Technologies
03.2011 - 08.2017
Configuration Management Engineer
Nokia Siemens Networks
03.2010 - 03.2011
B.Tech - ECE, Part Time
SRM College
Diploma - EEE
Srinivasa Subbaraya Polytechnic College
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