Manikandan Karuppasamy
Chennai
Summary
Dynamic Senior Executive of Quality at YAMAHA MOTOR INDIA PVT.LTD, adept at enhancing customer satisfaction and operational efficiency. Proven track record in problem resolution and team leadership, successfully launching new product lines ahead of schedule. Skilled in quality management and fostering strong client relationships, driving organizational growth through innovative solutions.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Asst. Manager of Quality
Yamaha motor India pvt.ltd
KANCHIPURAM, TAMIL NADU
04.2026 - Current
- Conducted regular audits across all departments, identifying non-conformities and initiating corrective actions to uphold product quality.
- Monitored staff performance and developed improvement plans.
- Led root cause analysis investigations for product failures, formulating robust solutions to prevent recurrence and maintain customer trust.
- Developed and implemented quality management systems, aligning processes with ISO 9001 standards to enhance operational efficiency.
- Streamlined document control processes, enhancing accessibility and traceability of quality records and compliance documentation.
- Oversaw the calibration and maintenance of inspection equipment, ensuring accuracy in measurements and reliability in results.
- Reviewed and updated quality policies and procedures, reflecting changes in regulations and business needs to maintain relevance and effectiveness.
- Facilitated training sessions on quality control procedures and tools, significantly reducing errors and improving team competency.
- Implemented continuous improvement programmes, utilising Lean and Six Sigma methodologies to drive efficiency and reduce waste.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Senior Executive of Quality
Yamaha Motors India Pvt.ltd
KANCHIPURAM, TAMIL NADU
04.2024 - 04.2026
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organisational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organisation.
- Prepared annual data to determine metrics for operational performance.
- Optimised operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Identified trends and assessed opportunities to improve processes and execution.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Boosted team morale and productivity through implementation of comprehensive employee development programme.
- Led cross-functional team to develop new product line, which was launched ahead of schedule and under budget.
- Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
- Optimised supply chain operations, ensuring timely delivery of products while minimising logistics costs.
- Cultivated high-performance organisational culture, aligning employee goals with corporate objectives and rewarding excellence.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
- Reported issues to higher management with great detail.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Quality Manager
OLA Electric
02.2021 - 03.2024
- Improved customer satisfaction by addressing and resolving complaints in a timely manner.
- Supported company growth by ensuring adherence to industry standards, maintaining certifications, and preparing for audits.
- Collaborated with cross-functional teams to identify areas for improvement, leading to increased efficiency and productivity.
- Optimized product testing methodologies, reducing time spent on inspections without compromising accuracy or precision.
- Maintained accurate records of inspection reports, tracking trends to identify potential areas for improvement.
- Enhanced product quality by implementing rigorous inspection procedures and monitoring production processes.
- Reviewed engineering change requests for potential impact on product quality before implementation.
- Assisted in the selection and evaluation of vendors based on their ability to meet established quality criteria.
- Provided technical support during the investigation of non-conforming products, facilitating swift resolution of issues.
- Leveraged data-driven insights from statistical analysis tools to inform decision-making processes related to production improvements.
- Contributed to the development of company-wide quality policies and procedures, promoting a culture of continuous improvement.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Calibrated instruments and scales in production area and quality lab.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Determined quality department standards, practices, and procedures.
- Monitored staff organization and suggested improvements to daily functionality.
Quality Engineer
Thai Summit Auto Parts India Pvt.ltd
05.2018 - 01.2021
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
- Developed action plan for company certification using ISO 9000 standard knowledge.
- Collaborated with external auditors during annual reviews, ensuring a seamless audit process with minimal findings or discrepancies noted.
- Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
- Streamlined internal communication, fostering cross-functional collaboration between engineering, manufacturing, and quality teams.
- Enhanced operational efficiency by automating routine quality checks, allowing team to focus on more complex issues.
- Initiated cross-functional team collaboration, integrating quality standards across departments to ensure uniformity in product excellence.
- Streamlined defect tracking process, enabling quicker resolutions and boosting customer satisfaction.
- Optimized testing procedures to accelerate product release cycles while maintaining strict quality benchmarks.
- Developed metrics dashboard to monitor quality trends, enabling data-driven decision-making.
- Conducted regular compliance audits, ensuring adherence to industry regulations and standards.
- Documented and developed engineering procedures and processes.
- Collaborated with other departments to facilitate successful project completion.
- Monitored and evaluated engineering performance to recommend improvements.
- Assisted in developing cost-effective solutions to engineering problems.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
Quality Supervisor
BADVE Engineering
01.2015 - 05.2018
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Maintained QA programs.
- Developed monthly reports showing inspections and improvements.
- Conducted thorough audits of production processes to identify potential risks and implement corrective measures proactively.
- Promoted a safety-first mindset among team members through regular training sessions on safe work methods and equipment usage protocols.
- Developed comprehensive training programs for new hires to ensure consistent understanding of company quality policies and procedures.
Diploma Engineer Trainee
ROYAL ENFIELD, Unit of Eicher Motors
11.2011 - 08.2013
- Developed comprehensive engineering documents for all projects.
- Vehicle test drive function check.
- Dyno testing for engine horsepower confirmation.
- Vehicle overall PDI inspection.
- Vehicle Assembly Confirmation & Torque Confirmation.
- Emission Control Check periodically.
Apprentice Trainee
Brakes India Pvt.ltd
08.2010 - 11.2011
- Applied theoretical knowledge obtained from coursework to practical situations within the workplace setting.
- Collaborated effectively with experienced professionals to complete projects efficiently and accurately.
- Improved apprentice skill development by providing hands-on training and guidance.
- Demonstrated commitment to continuous improvement by actively seeking constructive feedback from mentors, peers, and supervisors.
- Master Cylinder Assembly Confirmation with PDI Inspection.
Education
Bachelor of Engineering - Mechanical Engineering
Vinayaka Mission Kirupanantha Variyar Engineering College
Salem, India11-2025
Diploma - Automobile Engineering
Lakshmi Ammal Polytechnic College
Kovilpatti, India06-2010
Skills
Product development
- Leadership skills
- Positive attitude
- Employee training
- Customer service excellence
- KPI monitoring and reporting
- Creative thinking
- Customer satisfaction
- Time-management
- Decision making
- Total quality management
- Staff supervision
- Customer relationship building
- Effective communication
- Product knowledge
- Technical troubleshooting
- Customer engagement
- Audit management
Languages
Tamil
English
Hindi
Skills
4,5,5,4,5,4,4,5,5,5,5,5
Languages
4,5,6
Timeline
Asst. Manager of Quality
Yamaha motor India pvt.ltd
04.2026 - Current
Senior Executive of Quality
Yamaha Motors India Pvt.ltd
04.2024 - 04.2026
Assistant Quality Manager
OLA Electric
02.2021 - 03.2024
Quality Engineer
Thai Summit Auto Parts India Pvt.ltd
05.2018 - 01.2021
Quality Supervisor
BADVE Engineering
01.2015 - 05.2018
Diploma Engineer Trainee
ROYAL ENFIELD, Unit of Eicher Motors
11.2011 - 08.2013
Apprentice Trainee
Brakes India Pvt.ltd
08.2010 - 11.2011
Bachelor of Engineering - Mechanical Engineering
Vinayaka Mission Kirupanantha Variyar Engineering College
Diploma - Automobile Engineering
Lakshmi Ammal Polytechnic College