Driven QSR & Food Court Manager with a proven track record of driving efficiency, profitability, and exceptional guest satisfaction. With extensive knowledge of the hospitality industry, I excel in recruiting, training, and managing high-performing teams while maintaining impeccable food service standards. I'm now seeking a challenging new opportunity that leverages my skills, experience, and passion.
I. Check PRP readiness at make-line, Cut table.
II. Monitor the bike running status to ensure smooth operations.
III. Professionally handle and resolve guest complaints, ensuring prompt and satisfactory solutions.
IV. Ensure timely delivery of products, meeting or exceeding guest expectations and maintaining high levels of customer satisfaction
i. Maintain the restaurant's cleanliness and organization, ensuring a welcoming ambiance for guests.
ii. Receive and inspect stock deliveries, verifying quantities and quality.
iii. Store perishable items in the cold room, ensuring proper temperature control and food safety.
iv. Label products accurately, including pricing, ingredients, and allergen information, to ensure compliance with regulatory requirements and provide clear information to guests.
Operational Management Skills:
1 Food safety and hygiene:
2 Inventory Management
3 Equipment Maintenance
4 Cleaning and sanitation
Leadership and Team Management Skills:
1 Staff Supervision
2 Performance Management
3 Conflict Resolution
Customer Service Skills:
1 Customer Complaint Resolution
2 Customer Feedback
3 Customer Service Standards
Financial Management Skills:
1 Revenue Management
2 Expense Control
3 Profit and Loss Management
Office Management Skills:
1vendor management
2Billing process
3vendor SLAs & BATNS
4BTL & ATL Marketing Activity
I hereby declare that all above furnished details are true and correct to the best of my knowledge and belief.