Deputy Manager – IT
Godrej Agrovet Ltd (Creamline Dairy Products Ltd)
Chennai
04.2015 - Current
Role Summary
Spearhead enterprise IT operations, process automation, SAP ERP support, digital transformation, IoT implementations, and IT governance for Chennai region, extending support to multiple divisions.
Key Responsibilities & Achievements
- Manage end-to-end IT service delivery, ensuring high system uptime, network (ILL/MPLS) stability, backup, and disaster recovery (DR) processes.
- Lead CAPEX and OPEX budgeting, cost optimization, and vendor performance management to maximize ROI.
- Oversee IT infrastructure and network management, including hardware/software support and production systems.
- Administer CCTV and surveillance systems ensuring operational security.
- Maintain and monitor local area networks (LAN), Wi-Fi, switches, routers, firewalls, and internet connectivity for uninterrupted factory operations.
- Troubleshoot and resolve network issues promptly to ensure continuous system and equipment availability.
- Conduct regular backups and maintain Windows/Linux servers onsite, supporting business continuity.
- Monitor user access controls, system logs, and detect unauthorized activities for enhanced security.
- Support SAP GUI installation and end-user ticket resolution; coordinate disaster recovery drills with the SAP Basis team.
- Implemented a centralized data backup strategy, security checkpoints, and audit readiness protocols.
- Administer ITIL-based service delivery with comprehensive documentation, SLA compliance, and continuous team development.
- Lead IT’s role in IoT pilot projects, driving infrastructure integration and automation initiatives.