Manish Kaushik
Chennai
Summary
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Presently associated with HCL Tech - DPO, as Sr. Manager - BPHR, assisting the business in strategizing, training, and adapting to create the best product or service. This involves guiding line managers on performance management, helping them navigate organizational and people-related issues, and optimizing the organizational structure to enhance productivity and performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr. Manager HR
HCL Technologies LTD - DPO
Chennai
11.2023 - Current
- Assisting the business in strategizing, training, and adapting to create the best product or service
- This involves guiding line managers on performance management, helping them navigate organizational and people-related issues, and optimizing the organizational structure to enhance productivity and performance.
Manager- Operations
HCL Technologies Ltd- Business Services
Chennai
02.2006 - 11.2023
- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Mapping client's requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client
- Creating & implementing workflows to facilitate structured support in all areas and issues
- Overseeing process improvement initiatives through system changes, process re-alignment / redefining & efficiency management
- Sending reports to the Top Management and maintaining the agreed SLA & thereby focusing on maximizing customer experience while optimizing costs.
Sales Officer
STANDARD CHARTERED FINANCE LTD
Bandra Mumbai
08.2003 - 05.2005
- Successfully handled two locations Mumbai & Pune, was responsible for customer satisfaction and retentition for Banking Products.
Education
Some College (No Degree) - Mechanical Engineering
Diploma in Mechanical Engineering
Punjab Board Of Technical EducationSkills
- Employee Management
- Training , Development & Mentoring
- Employee Retention
- Exit Interviews
- Training development
- Performance Appraisal
- Recruitment and hiring
- Process Improvement
- Customer Relationship Management
- Team Management
- Financial Management
- Program Management
- Strategic Planning
- Communication & Leadership Skills
- Interpersonal Skills
- Change Management
- Transition Management
- SLA Management
- Organizational Development
- Talent management
- Corrective Action Planning
Phone - Mobile
+91 958-556(1551), 875-443(4457)
Accomplishments
- Successful onboarding of 4 customers since 2018
- Project - Invoice Optimization was judged as second best "HCL-GPC Project" in 2017
- Domestic Invoicing Delay- Project was initiated and completed in 2016, Total revenue captured for these 27 accounts - $4.7M
- Value Add Project initiated in 2015 - Accounts Going electronic, which helped Client save $27K in Invoice delivery
- 21 Kaizens raised and were successfully implemented in last three years, enhancing process performance
- Was Awarded with BT's Best Performer award in JFM 10
Additional Details
Passport - U9522327, 07/2031,
US Business VISA - N0524926 - (Valid till 06/02/2028)
Fathers Name - S P Sharma
Martial Status - Married
Personal - mk91271@gmail.com
Official - manish.kaushik@hcltech.com
Profile Snapshot
A results-oriented professional with proven success in Operations Management, Business Process Management, People Management & Training & Development in the Service/BPO Industry. Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.
Certification
- TMA certified by HCL Technologies
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Sr. Manager HR
HCL Technologies LTD - DPO
11.2023 - Current
Manager- Operations
HCL Technologies Ltd- Business Services
02.2006 - 11.2023
Sales Officer
STANDARD CHARTERED FINANCE LTD
08.2003 - 05.2005
Some College (No Degree) - Mechanical Engineering
Diploma in Mechanical Engineering
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