Manish Udayasankar

Passionate certified ServiceNow developer with nearly 5 years of experience in configuring and enhancing the platform of different clients based on their business requirements. Assisting the client to levitate the SN platform capabilities to automate their business process

• Certified Implementation Specialist - ITSM product Suit, Present
• Certified System Administrator, Present
• Certified application developer

Roles & Responsibilities:

· Responsible for gathering IP Ranges, Credentials and Data Center location details from the Network and Security teams.

· Configuration of MID Servers in working Sessions across Development, Staging and Production environments.

· Configuration of IP Ranges, IP Range Sets and Discovery Schedules for each of the data center location.

· Implementation of CI Type discovery across all the data centers in scheduled basis.

· Troubleshooting of Credential and Network errors encountered during running discovery on IT estate of client.

· Configured Principal CI Classes for the critical devices like: Windows Servers, Linux Servers, ESX Servers, Routers and Switches.

· Implementation of CMDB Health Dashboard Jobs to track the Completeness, Compliance and Correctness of ServiceNow CMDB.

· Configuration of Archive rules for archiving of the stale data from the CMDB and Archive destroy rules to delete the data from the archive tables down the time line.

· Customization of MID Server properties for population of Bios Serial Number for Devices during discovery process.

· Worked on de-duplication task creation and remediation to ensure there are no duplicates in ServiceNow CMDB.

· Responsible for reviewing data in CMDB along with CMDB admins and respective CI analysts.

· Worked with AWS and Azure Admins to perform the Cloud Discovery to populate the Cloud resources into CMDB.

· Configuration of Stock rooms and association of Model records to the stock rooms.

· Configured Stock rules for transferring of assets between the Stock rooms.

· Implementation of Normalization of Data Services to normalize the Model and Company Names.

· Responsible for providing training sessions to clients about the components involved in Project scope.

Roles & Responsibilities:

· Responsible for identification and configuration of Principle CI Classes based on Critical CI Class Infrastructure.

· Configured CMDB Health Inclusion rules on Servers, Printers, Computers and Network devices to track their CMDB Health.

· Configured CMDB Health groups to maintain the better visibility of Health in CMDB Health Dashboard.

· Responsible of Activation of Multi Source CMDB to track the data being pulled in through Lower priority data sources.

· Implementation of Reconciliation rules on the Computer, Server, Handheld Devices and Network gears.

· Utilized System Data Manager Jobs to archive the Demo CMDB Data.

· Responsible for Installation of MID Server on the Windows Server to discover the Network devices.

· Configuration of CMDB Class tweaks for runZero Integration through utilizing the Integration Hub ETL.

· Integration of Intune, runZero and CrowdStrike with ServiceNow through Service Graph Connectors.

· Responsible for configuration of Credentials to pull in the data from the Configuration Management tools.

· Troubleshooted the Data Precedence issue on computer class by configuring the IRE Properties.

· Configuration of CMDB Data Manager policies for Retiring and Archival of data.

· Activation of CSDM Field Mapping to effectively utilize the Life cycle stage and Life Cycle stage status fields.

· Responsible for walkthrough for the CMDB admin on the utilization of CMDB Workspace, CMDB Health Dashboard, CMDB Data Foundations Dashboard and CSDM Data Foundations Dashboard.

• Responsibilities: Solution architecture design to Integrate Tufin (3rd party application) with ServiceNow

• Configured design and configured the integration based on best practices Implemented Flow process to integrate incidents to track integration issues and support Implemented process flow and custom actions using integration hub action steps for integrating with Tufin to provide security for IP and CIDR/Netmask shared by the requestor on a different level of approval

• by integrating Request and Change management application and provide firewall security Implemented error handling to capture the error message and create an Incident record and Retry mechanism to handle the error failure.