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MANJU SARAVANAN
SENIOR EXECUTIVE RENEWALS
Chennai
Summary
Dynamic executive with a proven track record at Cholamandalam MS General Insurance Company, excelling in strategic negotiation and client engagement. Enhanced client satisfaction through effective communication and data-driven decision-making, fostering continuous improvement within teams. Skilled in MS Excel, I consistently delivered high-quality service, driving loyalty and retention.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Executive
Cholamandalam MS General Insurance Company
06.2025 - Current
- Built strong relationships with key stakeholders within client organizations to facilitate timely contract negotiations.
- Fostered a culture of continuous improvement within the renewals team, leading to more efficient processes and enhanced client satisfaction.
- Generated detailed reports on account performance, allowing for data-driven decision making during renewal negotiations.
- Provided excellent customer service throughout the entire renewal process, leading to increased satisfaction and loyalty among clients.
- Developed and maintained a strong understanding of our products'' unique selling points, enabling effective communication with clients during the renewal process.
Customer Service Executive
Tech Mahindra
08.2023 - 01.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Education
Bachelor of Arts - Bachelor of Computer Application
Gov Higher Secondary School
Selam Kolathur 04.2001 -
Skills
MS Word
Excel
Strategic negotiation
Objection handling
Client engagement
Pipeline management
Software
Testing
Timeline
Executive
Cholamandalam MS General Insurance Company
06.2025 - Current
Customer Service Executive
Tech Mahindra
08.2023 - 01.2025
Bachelor of Arts - Bachelor of Computer Application
Gov Higher Secondary School
04.2001 -
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