Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Manjula Dilli

Team Lead
Perambur, Chennai

Summary

Results-driven leader with extensive experience in strategic goal setting, team development, and effective communication. Expertise in change management, stakeholder relations, and conducting both internal and external audits, alongside a strong command of invoicing processes. Proven track record in driving operational efficiency, problem-solving, and building consensus across teams. Adept at adapting quickly to new environments and fostering a culture of continuous improvement. Seeking an executive leadership position to leverage my skills in change management, operational strategy, and stakeholder engagement to drive organizational growth and success. Committed to delivering impactful results and championing ongoing professional development.

Overview

17
17
years of professional experience

Work History

Team Leader

Accenture Solutions Pvt.Ltd
10.2010 - Current
  • Led end-to-end SAP claims system testing and implementation across environments, ensuring seamless integration, minimal downtime, and on-time delivery.
  • Facilitated strategic requirements gathering to align projects with business goals, proactively mitigating risks and supporting adoption through targeted end-user training.
  • Conducted detailed business requirements analysis, identified potential bottlenecks early, and developed user-centric training materials to streamline system rollout.
  • Managed end-to-end SAP SD Master Data processes, ensuring data accuracy, reducing duplicates, and driving efficiency through optimized workflows and validation controls. Served as a subject matter expert, leading large-scale MDM projects and aligning data strategy with business goals.
  • Managed end-to-end SAP SD Master Data processes, ensuring data accuracy, reducing duplicates, and driving efficiency through optimized workflows and validation controls.
  • Served as a subject matter expert, leading large-scale MDM projects and aligning data strategy with business goals.
  • Managed OEM claims for large clients, ensuring accuracy, timely payment, and continuous improvement of claim resolution processes.
  • Managed and approved claims for payment, resolving customer complaints, implementing cost-saving measures, and conducting quality assurance checks to ensure timely, accurate claims processing.
  • Created and maintained SOP and SOW documentation, supporting project teams with clear guidelines and improving document management processes.
  • Managed a team responsible for a transformational project that involves
    upgrading legacy system to a robust and efficient performance tool.
  • Owns and prioritizes product backlog.
    Develops scope and define backlog items (epic/features/user stories) that
    guide Agile software development team.
  • Participated and lead Agile ceremonies, demos and client meetings.
  • Actively engages stakeholders on requirements, sprint reviews and new releases.
  • Work closely with internal teams to ensure alignment on client expectations and successful project delivery.


Service Assistant

Globe Ground India Pvt. Ltd. Subsidiary for Luftha
03.2008 - 12.2009
  • Passenger Assistance: Provide high-quality customer service to passengers at various touchpoints, including check-in, boarding gates, and the airport lounge. Assist with general inquiries, baggage handling, seat assignments, and any special requests.
  • Check-in & Boarding Support: Assist passengers during check-in, verifying travel documents, issuing boarding passes, and ensuring baggage is correctly tagged. Manage the boarding process at gates, ensuring smooth and efficient boarding.
  • Service Coordination: Liaise with other departments, including ground operations, security, and cabin crew, to ensure seamless service delivery for passengers. Assist in coordinating the flow of information between commercial services and operational teams.
  • Problem Resolution: Address and resolve passenger complaints or issues with a calm and customer-centric approach. Offer solutions to problems related to flight delays, cancellations, seat assignments, and other service-related issues.
  • Safety & Security Compliance: Ensure that all safety and security procedures are followed at all stages of passenger service. Report any safety concerns or incidents in line with airline policies.
  • Special Requests & Assistance: Manage special requests from passengers, including assistance for passengers with reduced mobility, dietary requirements, or other special needs.


Education

Bachelor of Arts - English Literature

Queen Mary's College
Chennai
04.2001 -

Skills

  • Change and Project Management
  • Master data Maintenance and Reconciliation
  • SAP Testing – Development, Quality and Production environments
  • Supply Chain Management
  • Claims Management and Administration - Creation and Adjudication
  • Agile frameworks
  • Stakeholder relationship management
  • Client Migrations and Transitions

Accomplishments

  • Performed the Testing Project for Client in SAP Sales & Distribution Modules (PR1 & PR3) – Phasing out of PR3 module, and inclusion of PR3 SAP transactions in PR1 module. Unit Testing, Integration Phase I & II Testing
  • Emerging Leaders Program was completed successfully which helped the team leaders to perform effectively in different areas like client delight, content expertise, Operate with Rigor and People Advocacy

Timeline

Team Leader

Accenture Solutions Pvt.Ltd
10.2010 - Current

Service Assistant

Globe Ground India Pvt. Ltd. Subsidiary for Luftha
03.2008 - 12.2009

Bachelor of Arts - English Literature

Queen Mary's College
04.2001 -

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Manjula DilliTeam Lead