Manny Huerta
Cleveland
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Elder's Ace Hardware
01.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interacted well with customers to build connections and nurture relationships.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Social Media Manager & Director of Media Distribution
M.T.O.I.
08.2017 - 01.2021
- Company Overview: Messianic Torah Observant Israel
- Responsible for growing audiences on social media platforms, such as but not limited to, Facebook, Instagram, Twitter, Tik Tok, etc.
- Duties included setting a posting schedule, photography, videography, editing and posting platform specific text, graphics and content
- Handled all in shop sales and online sales from picking, packing, creating shipping labels, and confirmation of timely shipping
- Communication of sales information to customers such as tracking information, issues, complaints, refunds, and general questions regarding merchandise
- CD media creation and digital media distribution throughout the US and internationally
- Also, answered incoming calls, emails, instant messages for this ministry and helped, guided and offered minor counseling with people that needed specific kinds of guidance, help, or assistance
- Messianic Torah Observant Israel
Instagram Media Manager & Marketing
Kiesel Guitars
07.2017 - 04.2020
- Networking, promotion, media and content posting, social engagement, answering any questions specifically on their Instagram page
- Leading with a purpose of growing the page, engaging current and future customers and fans
- Involved in creating videos and pictures via software such as photoshop, adobe premiere pro, as well as a plethora of other mobile based apps used to create various forms of content aimed towards the fan base
Artists Relations & Social Media Manager
Kiesel Carvin Guitars
01.2015 - 07.2017
- Find new, relevant, and famous artists that are interested or convinced in playing our guitars, basses, and sign them onto the artist line up
- Gear support for current and new artists
- Making sure they are happy and able to do their jobs
- Maintaining open communication with all artists using phone calls, emails, texts, social media, attending local concerts, arranging dinner, and tours of the guitar shop
- Confirming their gear is in good working order, providing cleaning maintenance and tuning as needed
- Including sending return shipping labels for gear that needed to be replaced/repaired immediately
- Handled all social media platforms including: Facebook, Instagram, YouTube, etc
- Maintained a consistent posting schedule using personally created photo, video, audio, and graphic content
- Maintaining communication with all customers and fans, answering their questions and guiding them to the website for sales assistance
- Assisted my supervisor in the separation of the guitar side of the company from Carvin Corporation (Amps and Audio) to renaming and rebranding it into Kiesel Guitars
Artist Relations & Social Media Director
Carvin Corporation
01.2013 - 01.2015
- Find new, relevant, and famous artists that are interested or convinced in playing our guitars, basses, and sign them onto the artist line up
- Gear support for current and new artists
- Making sure they are happy and able to do their jobs
- Maintaining open communication with all artists using phone calls, emails, texts, social media, attending local concerts, arranging dinner, and tours of the guitar shop
- Confirming their gear is in good working order, providing cleaning maintenance and tuning as needed
- Including sending return shipping labels for gear that needed to be replaced/repaired immediately
- Handled all social media platforms including: Facebook, Instagram, YouTube, etc
- Maintained a consistent posting schedule using personally created photo, video, audio, and graphic content
- Maintaining communication with all customers and fans, answering their questions and guiding them to the website for sales assistance
Retail Store Manager
Carvin Corporation
06.2004 - 12.2012
- As a Retail Sales Manager, I handled the daily running of a retail store with the responsibility for improving sales performance
- Common duties such as recruiting, and training new employees, confirming sales targets are attained, maintaining stock inventory, arranging product displays, implementing safety guidelines, opening and closing the store, daily counting of money, and preparing deposits
- All of which require strong leadership, sales experience, teamwork, computer skills, and interpersonal relationship skills
Education
High School Diploma -
James A. Garfield High School
East Los Angeles, CA06.1993
Certificate - Electronics Technician
Los Angeles Trade Technical College
Los Angeles, CA05-1992
Skills
- Content Production
- Microsoft
- Adobe/Premier Pro
- Photoshop
- Google Docs/Spreadsheets/etc
- Social Media Channels
- Content Creation Software
- Customer service and engagement
- Marketing and promotions
- Customer experience
- Problem-solving
- Verbal and written communication
- Teamwork and collaboration
- Staff training/development
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Elder's Ace Hardware
01.2022 - Current
Social Media Manager & Director of Media Distribution
M.T.O.I.
08.2017 - 01.2021
Instagram Media Manager & Marketing
Kiesel Guitars
07.2017 - 04.2020
Artists Relations & Social Media Manager
Kiesel Carvin Guitars
01.2015 - 07.2017
Artist Relations & Social Media Director
Carvin Corporation
01.2013 - 01.2015
Retail Store Manager
Carvin Corporation
06.2004 - 12.2012
High School Diploma -
James A. Garfield High School
Certificate - Electronics Technician
Los Angeles Trade Technical College
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