Open To Work
MANOJ KUMAR S
CUSTOMER RELATIONSHIP OFFICER
Dindigul
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Customer Relationship OfficerBDAWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridLocation: Dindigul, TNCoimbatore, TN
Open to relocation: Yes
Salary Range
199000/yr - 200000/yrImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsSummary
Personable and driven, excelling in fast-paced environments with passion for customer interaction and satisfaction. Knowledgeable about sales techniques and customer service principles, bringing strong communication and problem-solving skills. Committed to driving impactful results and cultivating lasting customer relationships.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Relationship Officer
Animeta Agritech
03.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
BDA
Byjus
10.2023 - 10.2023
- Worked as BDA at Byjus for 9 months from the date of 10/1/2023 to 26/10/2023.
Education
B.E - AERONAUTICAL
01-2022
GPA: 69%
HSC - State board
01-2015
GPA: 88.83%
SSLC - State Board
01-2012
GPA: 66.2%
Skills
SOFTWARE : MS OFFICE, LINUX, WINDOWS
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Time management
Customer relations
Data collection
Critical thinking
Decision-making
Team collaboration
Microsoft Excel
Computer proficiency
Account updating
Complaint handling
Customer relationship management (CRM)
Customer satisfaction measurement
Consultative sales
Relationship building
Additional Information
- Strong interest in learning emerging technologies and upgrading technical skills continuously.
- Active participant in technical discussions and knowledge-sharing sessions.
- Self-motivated individual with a high level of integrity and work ethics.
- Good at documentation, reporting, and maintaining organized records.
- Ability to work independently with minimal supervision.
- Quick decision-making skills in challenging situations.
- Strong observational skills and attention to detail.
- Experience in presenting ideas clearly to diverse audiences.
- Comfortable working with cross-functional teams and multicultural environments.
- Open to both technical and non-technical roles that demand analytical thinking.
- Passionate about aviation technologies, drones, and aerodynamics research.
Interests
Areas Of Interest : NETWORKRING, TROUBLESHOOTING, PROGRAMMING
Timeline
Customer Relationship Officer - Animeta Agritech
03.2025 - Current
BDA - Byjus
10.2023 - 10.2023
Vivekananda Higher Secondary School - HSC, State board
Syed Ammal Higher Secondary School - SSLC, State Board
Kumaraguru college Of Technology - B.E, AERONAUTICAL
OTHER ACTIVITIES
Attended Workshop on “NON DESTRUCTIVE TESTING” at Kumaraguru college of Technology, Coimbatore.
DECLARATION
I hereby declare that the details furnished above are true to the best of my knowledge and belief. Yours Sincerely, (MANOJKUMAR.S)