Manoj Prem SP
SYSTEM ENGINEER
Coimbatore
Summary
Results-driven ITSM Consultant with proven ability to streamline incident management and enhance service delivery. Skilled in change management and effective communication, consistently reducing resolution times and improving user experiences across departments.
Overview
3
3
Languages
2
2
Certifications
5
5
years of professional experience
Work History
ITSM Consultant
Infosys Ltd.
02.2022 - Current
- Collaborated with cross-functional teams to identify and address recurring technical problems effectively.
- Implemented IT solutions, enhancing system functionality and user experience across departments.
- Streamlined incident management workflows, reducing resolution times through effective change management practices.
- Collaborated with IT leadership to define strategic goals for ITSM implementation and ongoing enhancements.
- Facilitated communication between technical teams and business stakeholders to ensure clear understanding of requirements and expectations from both sides.
- Collaborated with cross-functional teams for seamless integration of ITSM processes into existing organizational workflows.
- Coordinated ITIL processes to enhance service delivery and operational efficiency.
- Implemented robust incident management procedures to minimize the impact of critical issues on business operations.
- Developed change management strategies to enhance organizational effectiveness and stakeholder engagement.
- Coordinated release schedules across multiple teams to ensure timely software deployments.
Education
Bachelor of Science - Computer Science
Nallamuthu Gounder Mahalingam College(NGM College)
Pollachi, India 04.2001 -
Skills
IT service management
ITIL processes
Incident management
Problem management
Change management
Managing releases
Release planning
Release coordination
Accomplishments
Completed DevOps professional internal certification with the tag.
Irise insta award.
Certification
AZ-900: Microsoft Azure Fundamentals, 12/2023
Timeline
ITSM Consultant
Infosys Ltd.
02.2022 - Current
Bachelor of Science - Computer Science
Nallamuthu Gounder Mahalingam College(NGM College)
04.2001 -