Mansherin Annavi

• Create a new robust ongoing learning experience for our customer organization while maximizing the effectiveness of our revenue onboarding program
• Onboarding, New Hire training, Upskilling & Feature Release training
• Built Account Manager & Technical Success Manager Academy from scratch.
• Design and Develop training content for functional skill training.
• Manage training calendar for the customer org.
• Promoted a culture of continuous learning within the organization by encouraging open dialogue and knowledge sharing opportunities among team members.
• Collaborated with department leaders to assess training needs and develop customized curriculum plans.

• Engage with stakeholders, evaluate business problems, and conduct need analysis exercises to identify training opportunities.

• Use industry best practices and manage entire program lifecycle, including stakeholder relationships and innovating to enhance program effectiveness and user experience.

• Effectively prioritize program roadmaps to concurrently manage multiple programs based on need/strategy.

• Create strategies/mechanisms for systematically measuring training impact based on insights from data and anecdotes, thus driving continuous improvement.

• Create and manage communication strategy for promoting and reporting on program strategy/goal, change management, and risk management.

• Write/support writing business review documents, status reports etc., aligned to Amazon business writing standards.

• Mentor other team members based on need.

• Manage and maintain vendor partners, delivery media and e-Learning application, software, for scale and ease.

• Delivered on boarding, training delivery and coordination for all new hire, continuing education, refresher and launch training for our global organization through classroom and virtual solutions.
• Trained over 750+ employees across various levels in India, Costa Rica, US, Japan and South Africa
• Manage training programs which help with professional development, employee experience, etc.
• Design learning assets, such as self-paced assignments, assessments, job aids, teaching aids, reference materials, etc.
• Performing gap analysis, TNI and TNA for all skills and develop and recommend as well as deliver appropriate training solutions.
• Build high-trust partnerships with regional Leadership Teams, site champions, and program managers to understand their greatest leadership challenges and opportunities.
• Helped improve performance of new hires and tenured agents by 30% and reduce ramp time by 50%.

PoC for executive level escalations. Responsible for driving the customer resolution, deep diving to find the root cause, put corrective actions in place and write a one-pager detailing my findings to be presented to the executives.

People Manager responsible for the performance and career progression for a team of 15-20 associates

PoC for authors and publishers who use Kindle Direct Publishing and its tools to create and upload content as books for sale on the Amazon store front.