Manu Bahuleyan
Hotel General Manager
Kollam
Summary
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Customer-oriented General Manager with 26 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
28
28
years of professional experience
16
16
years of post-secondary education
6
6
Languages
Work History
General Manager
Silverwoods Resorts & Spa
04.2024 - Current
- Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
- Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of service
General Manager
Nadaala Fine Dining Restaurant
01.2022 - 04.2024
- Planning: Developing a business plan that takes into account the market, competitors, sales, and expenses
- Marketing: Attracting customers through marketing, advertising, and community programs
- Finances: Monitoring finances, including sales and expenses, and setting budgets
- Inventory: Controlling purchases and inventory, and making projections about future sales
- Quality: Ensuring quality of food and service, and enforcing food handling regulations
- Staff: Recruiting, hiring, training, and managing staff, including servers and hosts
- Customer service: Greeting customers, responding to complaints, and organizing table reservations
- Operations: Maintaining a safe, secure, and healthy facility, and streamlining processes to improve the guest experience
Director Of Operations & Sales
Clifton International Hotel
07.2015 - 12.2021
- Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations
- Collaborate with front office, food and beverage, and other department heads to ensure that operations are running smoothly
Operations Manager
Golden Tulip Group Of Hotels
08.2010 - 05.2015
- Ensure quality standards throughout the hotel and provide an excellent experience for the guests
- Responsible for overseeing accommodation, food and beverage, reception, conference and banqueting as well as the spa
- The role is key for maximizing guest satisfaction and for the strategic development of the property
Front Office Manager
Golden Tulip Group Of Hotels
09.2008 - 07.2010
- Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations
- The ability to perform all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training new hires
- Assist the Department Heads in all areas to ensure smooth, efficient operations
Night Manager
Moevenpick Hotel
04.2005 - 08.2008
- Responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security
- Assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures
Assistant Front Office Manager
Taj Hotel
04.2004 - 03.2005
- Customer Satisfaction (Guest Feedback, Social Media Review)
- Financial Performance (Up-selling, Room Revenue, Operation Auditing)
- Showing Initiative, Problem Solving, Staff Training, Team Leading
- Manages and motivates the Front Office team in order to provide a high standard of service for customers
Front Office Supervisor
Taj Hotel
07.2002 - 04.2004
- Oversee and supervise guest arrivals and departures with the front office executive and duty managers
- Provide a high level of customer service and maintain a high profile in the day-to-day front office operations
- Ensure that personalized service is offered to each and every guest
Front Office Assistant - Trainee
Hotel South Park
03.2001 - 06.2002
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Informing customers about payment methods and verifying their credit card data
Sales Executive
Escotel Moniles
01.1997 - 01.2000
Education
High School - ICSE
Infant Jesus Anglo Indian High School
Kollam, India 04.1986 - 01.1995
Pre Degree - 1st Group Kerala University
SREE Narayana College
Kollam, India 04.1995 - 01.1997
Bachelor of Science - Mathematics
Sree Narayana College
Kollam, India 04.1997 - 01.2000
MBA - Hotel Management
Swami Vivekanand Institute Of Technology & Mgmt
Hariyana, India 04.2000 - 01.2001
MBA - Sales & Marketing
Madurai Kamraj University
Madurai, India 01.2006 - 01.2008
Skills
Operations management
Customer relationship management
Team leadership
Project management
Others
Design and Development
Personal Information
Date of Birth: 04/16/79
Timeline
General Manager
Silverwoods Resorts & Spa
04.2024 - Current
General Manager
Nadaala Fine Dining Restaurant
01.2022 - 04.2024
Director Of Operations & Sales
Clifton International Hotel
07.2015 - 12.2021
Operations Manager
Golden Tulip Group Of Hotels
08.2010 - 05.2015
Front Office Manager
Golden Tulip Group Of Hotels
09.2008 - 07.2010
MBA - Sales & Marketing
Madurai Kamraj University
01.2006 - 01.2008
Night Manager
Moevenpick Hotel
04.2005 - 08.2008
Assistant Front Office Manager
Taj Hotel
04.2004 - 03.2005
Front Office Supervisor
Taj Hotel
07.2002 - 04.2004
Front Office Assistant - Trainee
Hotel South Park
03.2001 - 06.2002
MBA - Hotel Management
Swami Vivekanand Institute Of Technology & Mgmt
04.2000 - 01.2001
Bachelor of Science - Mathematics
Sree Narayana College
04.1997 - 01.2000
Sales Executive
Escotel Moniles
01.1997 - 01.2000
Pre Degree - 1st Group Kerala University
SREE Narayana College
04.1995 - 01.1997
High School - ICSE
Infant Jesus Anglo Indian High School
04.1986 - 01.1995
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