Marah McNeil
New Market
Summary
Dynamic professional with strong communication skills and a proven track record at The Escape Game, enhancing user engagement through effective feedback implementation. Adept at conflict resolution and fostering inclusive environments, I excel in team collaboration and problem-solving, ensuring high-quality experiences and satisfaction in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Game Guide
The Escape Game
08.2023 - Current
- Gathered feedback from users to identify areas for improvement and implement necessary revisions.
- Fostered an inclusive gaming community where everyone felt welcome regardless of their skill level or experience.
- Boosted user engagement by providing detailed strategies for various in-game challenges.
- Ensured consistency across all guide materials by adhering to established style guidelines and branding elements.
Host
Longhorn Steakhouse
05.2022 - 09.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Crew Member
Sonic
10.2021 - 03.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate Of Applied Science - General Studies
Walters State Community College
Morristown, TNJefferson County High School
Dandridge, TN05.2023
Skills
- Strong communication skills
- Conflict resolution techniques
- Adaptive learning strategies
- Effective team collaboration
- Customer support experience
- Exceptional problem solving
Timeline
Game Guide
The Escape Game
08.2023 - Current
Host
Longhorn Steakhouse
05.2022 - 09.2022
Crew Member
Sonic
10.2021 - 03.2022
Associate Of Applied Science - General Studies
Walters State Community College
Jefferson County High School
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