Marcel Burgess
Cookeville
Summary
I would consider myself a dynamic sales professional with a proven track record at AT&T, excelling in customer relationship building and sales strategy development. Leveraged exceptional interpersonal communication skills to increase revenue and foster trust with key accounts, driving repeat business and expanding the customer base through effective upselling techniques.
Overview
9
9
years of professional experience
Work History
Sales Representative
AT&T
07.2023 - 03.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Oil Change Technician
Express Oil Change & Tire Engineers
02.2020 - 07.2023
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of our inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Cook
Cookout
01.2016 - 01.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
No Degree -
Cookeville Highschool
Cookeville, TNSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales strategy development
- Product and service knowledge
- Sales closing
Timeline
Sales Representative
AT&T
07.2023 - 03.2025
Oil Change Technician
Express Oil Change & Tire Engineers
02.2020 - 07.2023
Cook
Cookout
01.2016 - 01.2018
No Degree -
Cookeville Highschool
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