Summary
Overview
Work History
Education
Skills
Timeline
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Marcey Brannon

Crossville

Summary

Bi-vocational pastor in rural Tennessee on the Cumberland Plateau with a background in customer service, inventory management, and team leadership. Known for exceptional service, quick problem-solving, and building strong relationships with clients and colleagues. Proven track record in inventory management, resource coordination, and ensuring client satisfaction with a calm and compassionate approach. Skilled in empathy, communication, conflict resolution, and team leadership; eager to apply interpersonal skills, organizational expertise, and dedication to service in a customer-focused role.

Overview

19
19
years of professional experience

Work History

Owner

Petaholics Pet Hotel
01.2024 - Current
  • Family-owned business that provides dog, cat, and exotic pet boarding.
  • Manage day-to-day business operations.
  • Developed and maintain strong relationships with clients, resulting in repeat business and referrals.
  • Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Lead Pastor

Crab Orchard Church
01.2019 - Current
  • Primary work involves public speaking and caring for the emotional and spiritual wellness of a congregation.
  • Trained in crisis and addiction counseling with a wealth of experience spanning over twenty years of hands-on ministry working one on one with people of every background.
  • Enhanced congregation growth by implementing innovative outreach programs and community engagement initiatives.
  • Officiated special services such as weddings, funerals, baptisms, and nursing home services.

Inventory Manager

Best Friends Veterinary Hospital LLC
01.2006 - 01.2019
  • Supervision of six doctor hospital inventory including controlled substances.
  • Maintained digital records for sales, ordering, and profit margins.
  • Maintained multiple vendor relationships and an efficient supply model for stellar KPI's.
  • Supervised the customer service department and specialized in de-escalation training.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Updated reports, managed accounts, and generated reports for company database.

Education

Bachelor of Arts - Religious Education And Pastoral Counseling

Spirit & Life Seminary
Cleveland, TN
01.2024

Honors Diploma -

Clarkrange High School
01.1993

Skills

  • Customer relations
  • Operational efficiency in small businesses
  • Cultivating collaborative partnerships
  • Verbal and written communication
  • Client support
  • Administrative operations
  • Data entry
  • Invoice processing
  • Multi-line phone proficiency
  • Medical record-keeping
  • Veterinary terminology
  • Pharmacy inventory

Timeline

Owner

Petaholics Pet Hotel
01.2024 - Current

Lead Pastor

Crab Orchard Church
01.2019 - Current

Inventory Manager

Best Friends Veterinary Hospital LLC
01.2006 - 01.2019

Bachelor of Arts - Religious Education And Pastoral Counseling

Spirit & Life Seminary

Honors Diploma -

Clarkrange High School

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Marcey Brannon