MARCO ALANIS
Nashville
Summary
Dynamic and Self motivated, Operations Manager with a proven track record at CAVCO INDUSTRIES, excelling in revenue growth and financial accuracy. Expert in sales leadership and team training, I drive performance optimization while fostering exceptional customer relations. Fluent in Spanish, I effectively resolve complex issues, ensuring high satisfaction and seamless transactions.
Overview
5
5
years of professional experience
Work History
Operations Manager
CAVCO INDUSTRIES
08.2024 - Current
- Managed contractor payment processing and maintained accurate payment records
- Assisted in scheduling and coordinating contractor services to align with operational needs
- Prepared, submitted, and monitored commission requests for sales personnel through corporate channels
- Performed account reconciliation to verify payments, outstanding liabilities, and balances
- Researched and resolved unexpected account debits to prevent financial discrepancies
Sales Rep
CAVCO INDUSTRIES
06.2023 - 08.2024
- Assisted customers throughout the entire manufactured home purchasing process, providing guidance from initial inquiry through post-sale support
- Built rapport with prospective buyers by identifying housing needs, budgets, and lifestyle preferences
- Explained home features, floor plans, pricing, upgrades, and warranty coverage in a clear, customer-friendly manner
- Addressed customer questions and concerns to ensure confidence and satisfaction during the sales process
- Supported customers with paperwork, documentation, and next steps to ensure a smooth transaction
Store Manager
PRIME COMMUNICATIONS (AT&T)
12.2021 - 04.2023
- Managed daily store operations, including sales performance, customer service, and inventory control
- Led, trained, and scheduled sales associates to meet individual and team sales goals
- Delivered exceptional customer service by assisting with device selection, upgrades, activations, and troubleshooting
- Resolved customer concerns, escalations, and billing issues to maintain high satisfaction ratings
- Monitored store metrics, sales targets, and KPIs to drive revenue growth
Senior Sales rep
PRIME COMMUNICATIONS (AT&T)
10.2020 - 12.2021
- Served as a top-performing sales representative, consistently delivering high-quality customer experiences
- Guided customers through device selection, upgrades, activations, and service plan options
- Assisted in resolving complex customer issues, escalations, and billing concerns
- Acted as a resource and mentor to newer sales associates on the sales floor
Education
Some College (No Degree) -
WEST KENTUCKY COMMUNITY & TECHNICAL COLLEGE
Paducah, KYSkills
- Sales leadership
- Revenue growth
- Performance optimization
- High-volume sales execution
- Performance Management
- Management
- Financial Accuracy
- Payment processing
- Staff training
- Troubleshooting and problem solving
- Team leadership
- Microsoft
- Operations management
- Customer relations specialist
Accomplishments
• CAVCO INDUSTRIES, Maintained monthly accounting discrepancies under 3% consistently after assuming responsibility for financial oversight. I assisted with driving the store to a Top 3 national ranking in accounting income and overall store revenue.
• PRIME COMMUNICATIONS (AT&T), Led and operated multiple #1-ranked stores across multiple districts. Ranked Top Sales person in the market for three consecutive months in new activations.
• PRIME COMMUNICATIONS (AT&T), Achieved #1 in accessory sales for two consecutive months, generating $12,000+ in monthly accessory revenue.
• PRIME COMMUNICATIONS (AT&T), Transformed a bottom-10 performing store into the #3 store nationally in sales and store goal attainment within two months of assuming management.
• PRIME COMMUNICATIONS (AT&T), Maintained consistent Top 10 national rankings in sales performance and goal achievement.
• PRIME COMMUNICATIONS (AT&T), Led and operated multiple #1-ranked stores across multiple districts. Ranked Top Sales person in the market for three consecutive months in new activations.
• PRIME COMMUNICATIONS (AT&T), Achieved #1 in accessory sales for two consecutive months, generating $12,000+ in monthly accessory revenue.
• PRIME COMMUNICATIONS (AT&T), Transformed a bottom-10 performing store into the #3 store nationally in sales and store goal attainment within two months of assuming management.
• PRIME COMMUNICATIONS (AT&T), Maintained consistent Top 10 national rankings in sales performance and goal achievement.
References
Shane Allen
812.677.6249
Connor Hamblin
831.796.5515
Carter Wells
615.561.0908
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Operations Manager
CAVCO INDUSTRIES
08.2024 - Current
Sales Rep
CAVCO INDUSTRIES
06.2023 - 08.2024
Store Manager
PRIME COMMUNICATIONS (AT&T)
12.2021 - 04.2023
Senior Sales rep
PRIME COMMUNICATIONS (AT&T)
10.2020 - 12.2021
Some College (No Degree) -
WEST KENTUCKY COMMUNITY & TECHNICAL COLLEGE