Marcus Fornea
Maryville
Summary
Dynamic professional with a proven track record at Denso Manufacturing, adept in vehicle recovery and exhibiting exceptional customer service skills. Expert in load securing and route navigation, significantly reducing response times. Demonstrates strong attention to detail and effective communication, ensuring high-quality standards in all tasks. Skilled in both preventive maintenance and active listening, enhancing overall efficiency and client satisfaction.
Developed critical problem-solving and customer service skills in high-demand towing environment. Demonstrated ability to manage stressful situations and provide timely assistance. Seeking to transition into new field where these skills can be utilized to enhance operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Tow Truck Operator
Anytime Towing and Recovery
11.2024 - Current
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
Window and Door Installer
Window Works
03.2023 - 10.2024
- Enhanced overall job site appearance through diligent cleanup efforts after every completed installation project.
- Reduced installation errors by regularly attending training sessions, staying current on industry best practices, and sharing knowledge with team members.
- Improved customer satisfaction by providing efficient and accurate window and door installations.
- Maximized energy efficiency in homes by properly sealing windows and doors during installation, reducing drafts and lowering utility bills for clients.
- Upheld high-quality standards in craftsmanship by consistently following manufacturer guidelines for window and door installations.
- Optimized inventory management by tracking materials usage, identifying trends, and making purchasing recommendations accordingly.
- Maintained a safe working environment by adhering to OSHA regulations during all window and door installations.
Production Associate
Denso Manufacturing
06.2022 - 03.2023
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
Education
High School Diploma -
Heritage Highschool
Maryville, TN05.2017
Skills
- Flatbed truck expertise
- Recovering vehicles
- Vehicle inspection
- Preventive Maintenance
- Assisting customers
- Safe driving practices
- Route navigation
- Load securing
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Active listening
- Effective communication
- Physical strength
Timeline
Tow Truck Operator
Anytime Towing and Recovery
11.2024 - Current
Window and Door Installer
Window Works
03.2023 - 10.2024
Production Associate
Denso Manufacturing
06.2022 - 03.2023
High School Diploma -
Heritage Highschool
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