Marcus Johnson
Nashville,TN
Summary
Driven by the results of hands on work, with a strong ability to collaborate effectively either with a team or independently. Holding an appreciation for organization and attention to detail. And possessing over five years of experience in a variety of customer service positions and fast paced environments. Where four of those years are dedicated to retail. I am eager to throw myself at the next challenge.
Overview
4
4
years of professional experience
Work History
General Laborer
Asurion
2025.09 - Current
- Inspected the quality and integrity of electronic parts, either approving and boxing for send off or denying for imperfections or flaws.
- Collaborated alongside team members to ensure the working space was clean, all daily quotas are achieved, and the work space is prepared for following shifts.
- Picking and preparing electronics to be shipped, creating pallets for shipping and verifying proper labeling of all outgoing boxes and or pallets.
Frozen Lead
Kroger
2025.02 - 2025.12
- Adjusted frozen display units per district sales plan specifications for holidays and special events or deals.
- Maintained the inventory and store balances of all frozen products. Removing any damaged or expired products from shelving to ensure quality items for customers.
- Oversaw freezer backroom organization and received the frozen grocery, seafood, and bakery trucks, separating for distribution to each respective department.
- Stocked new merchandise, moving older products to the front and cleaning/conditioning aisles throughout the night.
- Trained new associates in proper food handling and procedure for stocking and maintaining frozen grocery aisles.
E-Commerce Associate
Kroger
2021.10 - 2025.10
- Exercised the Five S's to guarantee a clean pickup office for all grocery products and to maintain the space for quick and smooth pickup processes.
- Worked effectively in a fast paced environment both independently and collaboratively to fulfill and deliver orders curbside to customers.
- Selected and bagged grocery items in a timely manor, exercising attention to detail in gathering quality items or customizing food items per customer request. Always communicating substitutions with customers to find the best replacements.
- Processed online transactions and utilized POS systems to resolve transaction disputes or pricing issues to assure all customers have an excellent grocery pickup experience.
Event Staff Member
Kinetic Events
2024.11 - 2025.09
- Implemented efficient check-in processes, minimizing wait time for guests upon arrival.
- Coordinated with event hosts, assisting in the seamless setup and breakdown of venues.
- Utilized safety protocols and guided guests during high traffic events to keep overall event on schedule.
- Addressed guest inquiries regarding directions or event schedule, resolving any issues promptly.
- Issued proper identification and badges to each guest upon arrival
Education
High School Diploma -
High School Diploma -
Stem Prep High
Nashville, TN2024-05
Skills
- Organizational skills
- Quality control
- Point Of Sale systems (POS)
- Food Handling
- Multitasking
- Customer service
- Time management
- Heavy Lifting
- Problem Solving
Languages
English
Timeline
General Laborer
Asurion
2025.09 - Current
Frozen Lead
Kroger
2025.02 - 2025.12
Event Staff Member
Kinetic Events
2024.11 - 2025.09
E-Commerce Associate
Kroger
2021.10 - 2025.10
High School Diploma -
High School Diploma -
Stem Prep High