Marcus Maples
Johnson City,TN
Summary
Dynamic and results-driven professional with a positive attitude and proven team leadership skills. At Scooters Coffee, I enhanced operational efficiency and trained staff, ensuring exceptional customer service. Proficient in cash handling and problem-solving, I consistently maintained high standards of cleanliness and organization in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Shift Leader
Scooters Coffee Shop
12.2024 - Current
- Supervised daily operations, ensuring efficient workflow and optimal team performance.
- Trained new staff on customer service protocols and product knowledge.
- Assisted in maintaining cleanliness and organization of work areas and equipment.
- Handled cash transactions accurately while balancing registers at shift end.
Arcade Attendant
Tiebreakers
04.2024 - 12.2024
- Maintained cleanliness and organization of game areas and lounge facilities.
- Monitored game functionality, reporting malfunctions to management promptly.
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Conducted routine inventory checks on gaming supplies and merchandise.
Cook
KFC
06.2023 - 04.2024
- Prepared and cooked menu items according to standardized recipes and procedures.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
- Operated kitchen equipment including fryers, grills, and ovens while adhering to safety protocols.
- Assisted in inventory management by tracking supplies and reporting shortages to management.
Education
High School Diploma -
West Ridge High School
Blountville, TN05-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Outgoing personality
Timeline
Shift Leader
Scooters Coffee Shop
12.2024 - Current
Arcade Attendant
Tiebreakers
04.2024 - 12.2024
Cook
KFC
06.2023 - 04.2024
High School Diploma -
West Ridge High School