Marcus Williams
Mount Juliet
Summary
Accomplished Operations Leader and adept problem-solver committed to optimizing operations to drive cost reduction and enhance organizational efficiency. Leverages independent decision-making skills and astute judgment to decisively influence company success and foster a culture of continuous improvement.
Overview
8
8
years of professional experience
Work History
Human Resources Administrator
Chewy
06.2024 - Current
- Coordinate all new hire related activities including new team member communication, on-site preparation, orientation scheduling, and assist leadership with onboarding questions and tasks as it relates to new hires.
- Conducts new employee orientations on-site to ensure employees gain an understanding of benefit plans, policies, and procedures. Will also be responsible for completing new employee I9 forms and audits as needed.
- Complete attendance reporting, processes time sheet punches and payroll adjustments to ensure accuracy of time sheets. Completes shift transfer changes. Processes changes within due dates.
- Maintains employee files, initiates drug and background screenings and conducts routine file audits.
- Writes, revises, edits and proofreads company policies & procedures and related documents as needed.
- Uses phone, email, bulletin boards and other vehicles to communicate information. Produces the Company telephone directory.
- Responsible for assigning lockers to new employees and maintaining an accurate log of available lockers.
- Provide administrative support to the assigned HRBP function and local HR team. Performs other HR duties as assigned.
- Assist with, plan and implement HR and other office events.
Manager, Corporate Credit
National Distribution & Contracting Inc.
01.2023 - Current
- Manage the Accounts Receivable team overseeing a $60 million unsecured portfolio responsible for customer order releases and past due collection balances.
- Analyze daily cash receipts, identify payment trends, and proactively resolve payment issues, resulting in a 20% reduction in payment application delays.
- Formulate and execute strategic work plans for the department, elevating overall performance and key performance indicators (KPIs).
- Evaluate new accounts and credit line adjustments that adhere to established underwriting guidelines to help maintain a 95% approval rate.
- Handpick and manage relationships with third-party collection agencies to help boost recovery efforts and minimize bad debt write-offs.
- Ensure timely completion of monthly statements and dues billings to help achieve a 98% on-time rate to help bolster customer satisfaction.
- Collaborate with distressed customers to create tailored payment plans to help resolve outstanding balances and preserve customer relationships.
- Oversee account reconciliations to help ensure precise financial records and minimize customer account discrepancies.
- Administer and enforce credit lines in strict adherence to company policies to help effectively manage credit risk and minimize the risk of potential defaults in collaboration with the Sales team.
- Update weekly and monthly Accounts Receivable Trackers to help monitor team members and departmental financial performance.
- Actively represent the company by maintaining a strong presence and fostering positive relationships at local and national levels within the National Association of Credit Management (NACM).
Operations Manager, Surety Underwriting Center
Sompo International
01.2020 - 08.2022
- Led and orchestrated the daily operations for a team of over 30 direct and indirect reports, overseeing functions such as Human Resources, Account File Management, and Underwriting Assistants.
- Optimized the initiation of Underwriting files for new insurance account submissions by collaborating with the Information Technology team to integrate automated daily tasks seamlessly into the Image Right workflow queue, resulting in a remarkable 50% boost in overall productivity.
- Collaborated with Executive Leadership to establish an Underwriting Center, enhancing both internal and external relationships while providing comprehensive support for Field Underwriting teams.
- Partnered with international Business Analysts to devise standardized processes, delivering an outstanding customer experience while concurrently achieving cost reductions by 20%.
- Guided HR Generalists overseeing key areas, including talent acquisition, onboarding, employee relations, and performance management.
- Implemented employee-recognition programs and career-pathing initiatives, resulting in heightened staff retention and elevated job satisfaction levels.
Credit Leader - Retail Operations
Bridgestone Americas
06.2017 - 01.2020
- Oversaw Credit Team daily operations in Shared Services, providing essential support for credit and collection activities across 2300+ retail stores for a $7-million-dollar unsecured Dealer/Commercial portfolio.
- Implemented a new team structure to improve support for retail stores, leading to increased efficiency by 50%.
- Collaborated with Area, Regional, and Divisional Finance Managers to reduce profit and loss margin by 30% through strategic credit management.
- Provided direction on collection strategy, credit-worthiness, and approval of final demand letters.
- Developed Individualized Development Plans for team members, resulting in 7 promotions within two years.
- Guided performance reviews, improvement plans, and employee discharge meetings with a focus on fostering professional growth and maintaining organizational standards.
Business Analyst, Reporting & Compliance
BlueCross BlueShield of Tennessee Inc.
12.2016 - 06.2017
- Monitored adherence to state contract compliance policies for 10,000 members in the Middle Tennessee Region.
- Maintained daily compliance reports for the support center, field Care Coordinators, and
- Operations Leadership to enhance transparency and facilitate informed decision-making.
- Conducted daily compliance meetings and conference calls, taking charge of addressing urgent issues and diligently tracking timely completion for effective resolution.
- Conducted thorough analysis and compiled compliance audits to guarantee contractual adherence and prompt payment processing.
- Collaborated with the IT department to enhance compliance processes by updating business requirements.
Education
BBA - Human Resources Management
Strayer University
Memphis, TNSkills
MS Office
Workday
Kronos
Key Performance Indicators
Problem Resolution
Employee Development
Performance Management
Team Leadership
Employee Coaching and Mentoring
Organizational Skills
Analytical and Critical Thinking
Business Analysis
Negotiation and Conflict Resolution
Business Planning
Goal Setting
Operations Management
Team Development
Cross-Functional Teamwork
Strategic Planning
Attention to Detail
Timeline
Human Resources Administrator
Chewy
06.2024 - Current
Manager, Corporate Credit
National Distribution & Contracting Inc.
01.2023 - Current
Operations Manager, Surety Underwriting Center
Sompo International
01.2020 - 08.2022
Credit Leader - Retail Operations
Bridgestone Americas
06.2017 - 01.2020
Business Analyst, Reporting & Compliance
BlueCross BlueShield of Tennessee Inc.
12.2016 - 06.2017
BBA - Human Resources Management
Strayer University
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