Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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MARENA REZKALLA

La Vergne

Summary

Psychology graduate with experience in healthcare support, patient communication, and customer service. Skilled in working in fast-paced environments, handling high-stress situations professionally, and supporting patients, staff, and customers through strong communication and organizational skills.

Overview

6
6
years of professional experience

Work History

Phone Support (Support Role)

Ascension Saint Thomas
  • Assisted hospital staff by answering and managing call-outs
  • Communicated information efficiently while supporting hospital operations
  • Helped maintain communication between departments and staff members
  • Maintained organization and professionalism while handling high call volumes

Receptionist

First Care Nashville Clinic
  • Greeted patients and assisted with front desk operations in a fast-paced clinic environment
  • Answered phone calls, scheduled appointments, and assisted with patient check-ins
  • Maintained professionalism while communicating with patients and healthcare staff
  • Managed multiple responsibilities while supporting daily clinic workflow

Patient Attendant

Ascension Saint Thomas
07.2023 - Current
  • Monitor patient safety and provide bedside support in a hospital setting
  • Assist patients with feeding, emotional support, and redirection when needed
  • Communicate observations and concerns with healthcare staff to support patient care
  • Maintain professionalism and attentiveness in high-stress situations
  • Complete routine observations and documentation throughout shifts

Cashier / Customer Service Associate

Walmart
11.2020 - 08.2021
  • Assisted customers in a fast-paced retail environment while handling transactions accurately
  • Managed self-checkout areas and resolved customer concerns efficiently
  • Maintained store organization and cleanliness throughout shifts

Education

Bachelor of Science - Psychology, Minor in Nutrition

University of Tennessee at Chattanooga
Chattanooga, TN

Skills

  • Customer Service
  • Communication
  • Team Collaboration
  • Multitasking
  • Problem Solving
  • Patient Support
  • Phone Support
  • Front Desk Operations
  • Scheduling
  • Behavioral Health Support

LANGUAGES

English — Fluent
Egyptian Arabic — Fluent

Timeline

Patient Attendant

Ascension Saint Thomas
07.2023 - Current

Cashier / Customer Service Associate

Walmart
11.2020 - 08.2021

Phone Support (Support Role)

Ascension Saint Thomas

Receptionist

First Care Nashville Clinic

Bachelor of Science - Psychology, Minor in Nutrition

University of Tennessee at Chattanooga
MARENA REZKALLA