Margaret Galloway
Knoxville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Jewelry Specialist
KARM Stores
05.2019 - Current
- Learned product knowledge to provide accurate information about gemstones and materials.
- Supported inventory management by organizing and maintaining display cases.
- Trained new employees on how to price based on the details, quality, and name brands.
- Research designers and price match pieces for thrift pricing.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of popular items.
- Built specialty boxes for seasonal showcasing and seasonal stores.
- Maintained cleanliness and organization of retail space to create an inviting atmosphere.
- Increased repeat business through exceptional customer service and relationship-building skills.
- Worked cohesively with the team to meet and exceed sales goals, fostering a positive work environment and consistently exceeding client expectations.
Certified Peer Recovery Specialist
180 Health Partners
05.2017 - 04.2019
- Facilitated peer support groups to enhance recovery and foster community connections.
- Developed personalized recovery plans in collaboration with clients to address individual needs.
- Provided crisis intervention and emotional support during critical moments of client distress.
- Educated clients about available resources and services to promote informed decision-making.
- Monitored client progress and adjusted support strategies to improve recovery outcomes.
- Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
- Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
- Established trusting relationships with clients through empathetic listening, understanding, and genuine connection during one-on-one sessions.
Caregiver
Morning Star
08.2015 - 03.2016
- Assisted clients with daily living activities to enhance comfort and independence.
- Developed individualized care plans in collaboration with healthcare professionals.
- Monitored client health conditions.
- Coordinated transportation for clients to medical appointments, ensuring timely arrivals.
- Implemented strategies to improve client engagement and emotional well-being.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Certified Peer Recovery Specialist -
Cornerstone
Knoxville, TN06-2017
High School Diploma -
Powell High School
Knoxville, TN05-1999
Intellectual And Developmental Disabilities -
Relias Academy
Knoxville, TN05-2015
Skills
- Problem-solving
- Teamwork
- Time management
- Attention to detail
- Customer service skills
- Excellent communication
- Organizational skills
- Creative thinking
- Adaptability and flexibility
- Customer service expertise
- Design
Timeline
Jewelry Specialist
KARM Stores
05.2019 - Current
Certified Peer Recovery Specialist
180 Health Partners
05.2017 - 04.2019
Caregiver
Morning Star
08.2015 - 03.2016
Certified Peer Recovery Specialist -
Cornerstone
High School Diploma -
Powell High School
Intellectual And Developmental Disabilities -
Relias Academy