Margaret Jones
Ooltewah
Summary
Seasoned Compliance Consultant known for high productivity and efficiency in task completion. Skilled in regulatory compliance, risk management, and policy development, ensuring adherence to legal standards and company policies. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex compliance landscapes and implement effective solutions. Experienced Compliance Consultant with a comprehensive understanding of regulatory compliance and risk management. Demonstrate knowledge in crafting compliance programs, performing audits, and managing remediation plans. Among strengths are robust problem-solving skills, deep familiarity with various industry regulations, and ability to influence positive change across organizations. Previous roles have consistently resulted in improved business practices and enhanced regulatory adherence.
Overview
17
17
years of professional experience
Work History
Quality Compliance Consultant
Unum Life Insurance
Chattanooga
02.2019 - Current
- Assisted in conducting compliance audits for regulatory adherence.
- Collaborated with teams to identify potential compliance risks and issues.
- Participated in meetings to discuss compliance updates and best practices.
- Helped prepare reports on compliance findings for management review.
- Provided guidance on appropriate corrective action in response to identified noncompliance issues.
- Prepared detailed reports outlining findings from investigations into potential violations of legal or regulatory requirements.
- Assisted with preparing reports for internal and external auditing requirements.
- Completed in-depth reviews of audit reports, client actions and monitoring activities.
- Performed regular compliance audits and presented findings to management.
- Facilitated audits to assess the effectiveness of existing compliance measures.
Director Long Term Disability Benefits
Unum
Chattanooga
07.2012 - 02.2019
- Directed claims processing operations, ensuring compliance with industry regulations.
- Reviewed individual claim files for accuracy and compliance with policies and regulations.
- Monitored performance metrics related to claims processing times, accuracy, quality assurance, customer service levels, and cost containment goals.
- Conducted regular meetings with staff to discuss current projects, initiatives and provide feedback, guidance regarding best practices.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Disability Management Specialist
Unum
Chattanooga
01.2009 - 07.2012
- Supported team level efforts related to inventory management
- Assisted with building technical expertise of claims teams through mentoring and providing consistent feedback and guidance.
- Served as Subject Matter Expert
Education
Bachelor of Science - Business Administration
Bryan College
Dayton, TN05-2008
Skills
- Compliance auditing
- Regulatory analysis
- Corrective action planning
- Report preparation
- Risk assessment
- Claims processing
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Compliance reporting
- Regulatory expertise
- Operations support
Accomplishments
- Excellent quality audit results
- Implemented overall tracking to ensure appropriate and timely review and resolution of internal quality audits.
Timeline
Quality Compliance Consultant
Unum Life Insurance
02.2019 - Current
Director Long Term Disability Benefits
Unum
07.2012 - 02.2019
Disability Management Specialist
Unum
01.2009 - 07.2012
Bachelor of Science - Business Administration
Bryan College