Margaret Light
Johnson City
Summary
I am a hardworking individual and dedicated leader with 8 years of experience in leadership. Having worked in fast-paced settings, I'm great with multitasking while still giving excellent customer service. I excell in guest relations and can manage a diverse team of individuals. I am eager to learn new things and start a new chapter.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Barberitos
08.2015 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
Crew Member
McDonald's
07.2013 - 05.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
High School Diploma -
Science Hill High School
Johnson City, TN05.2015
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Versed on multiple POS systems
- Catering preparation and set up
- Staff Management
- Administrative Skills
- Training and Development
- Staff training/development
- Customer Relationship Management
- Client Relations
- Schedule Management
- Purchasing
- Labor Cost Controls
- Relationship Building
Certification
I am ServeSafe certified.
Timeline
General Manager
Barberitos
08.2015 - Current
Crew Member
McDonald's
07.2013 - 05.2015
High School Diploma -
Science Hill High School
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