Margaret Owens

• Job Role - Identify and write/submit grants for operational funding and federal grants
• Have identified and submitted 8 operational funding grants since April 15, 2024.
• Have pursued an additional 9 foundations and submitted preliminary applications...waiting on response.
• Have written grant narrative for HRSA Behavioral Health Expansion grant and will submit before June 21, 2024.

Was placed in charge of creating a 24 year History Wall for Mercy's new building.

Was in charge of all donor signage in the new building.

Was in charge of coordinating exisiting furniture and equipment and determining new furniture and equipment needs for the new building.

Was the Compliance advisor when issues arose.

• Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
• Streamlined internal processes for increased efficiency in risk management and regulatory reporting.
• Implemented a culture of continuous improvement within the compliance department by regularly reviewing processes, policies, and systems for potential enhancements.
• Evaluated emerging risks in the industry to proactively address potential challenges and maintain business continuity.
• Maintained "Certified HIPAA Compliance Officer" certification through the American Institute of Healthcare Compliance since September, 2015.
• Led successful audits and examinations, demonstrating the company''s commitment to transparency and accountability.
• Implemented robust monitoring systems to identify areas of concern and ensure timely resolution of identified issues.
• Reduced potential legal exposure by conducting thorough investigations into alleged misconduct and recommending appropriate corrective actions.
• Established effective communication channels between functional departments to facilitate information sharing related to regulatory requirements and best practices.
• Developed customized training programs to educate employees on essential compliance topics, promoting ethical behavior across the organization.
• Consistently updated knowledge of relevant laws, regulations, standards to ensure continuous alignment with current guidelines.
• Advised senior leadership on strategic initiatives from a compliance perspective, ensuring alignment with organizational values and objectives.
• Provided expert guidance on complex compliance issues, enabling informed decision-making at the executive level.
• Collaborated with legal counsel on matters related to enforcement actions, litigation, or settlement negotiations, protecting company interests.

• Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
• Established strong partnerships with external stakeholders to enhance corporate reputation.
• Led cross-functional teams to execute high-impact projects on time and within budget constraints.
• Increased profitability by optimizing processes and fulfilling lower overhead costs.
• Supported growth in services through strategic planning and process development.
• Streamlined operations by implementing process improvements and optimizing resource allocation.
• Met customer service standards and expectations consistently by effectively communicating and actively listening.
• Enhanced company growth by identifying new service opportunities and developing expansion strategies.
• Drove operational direction, administrative and cost efficiency and coordination of new programs.
• Reduced overhead costs with strategic budget management and cost-cutting initiatives.
• From 2006 until 2013, oversaw financial management of the organization, Accounts Payables, Human Resources and Operations and Compliance duties of the organization.

• Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
• Boosted practice growth through the development of marketing initiatives and community outreach efforts.
• Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
• Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
• Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
• Increased staff productivity by providing training, guidance, and performance evaluations.
• Streamlined office operations by implementing efficient administrative systems and procedures.
• Identified areas for cost reduction by conducting regular audits of operational expenses.
• Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
• Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.
• Supervised team of 110 office personnel.
• Boosted staff morale by offering constructive feedback and specific direction.
• Ordered all office supplies and kept check on inventory levels.
• Addressed and remedied all patient or team member issues.
• Oversaw accounting, budgeting, and financial reporting.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.

• Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
• Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
• Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
• Identified areas for cost reduction by conducting regular audits of operational expenses.
• Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Ordered all office supplies and kept check on inventory levels.
• Addressed and remedied all patient or team member issues.
• Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
• Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.