Margaret "Kelley" Yelton
Erwin,TN
Summary
Superior work ethic and strong multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Qurate Retail Group
10.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Housekeeper/Laundry
Center On Aging And Health
05.2023 - 09.2023
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Clean residents rooms and bathrooms as well as day rooms and dining rooms.
Shift Leader Manager
Dunkin' Donuts
08.2021 - 05.2023
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
Teller II /Back up Head Teller
United Community Bank
10.2009 - 09.2013
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Replenished ATM funds in empty canisters prior to validation process.
- Received car loan, home loan, and other payments and posted to accounts.
- Cross-sold credit cards, loans and other bank products.
Teller
Bank Of America
09.2007 - 10.2009
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Medical Coding And Billing
CareerStep Online Career Training
UtahUnicoi County High School
Erwin, TN05.2000
Skills
- Outgoing and friendly
- Customer Service Experience
- Great personal skills
- Management Experience
Timeline
Customer Service Specialist
Qurate Retail Group
10.2023 - Current
Housekeeper/Laundry
Center On Aging And Health
05.2023 - 09.2023
Shift Leader Manager
Dunkin' Donuts
08.2021 - 05.2023
Teller II /Back up Head Teller
United Community Bank
10.2009 - 09.2013
Teller
Bank Of America
09.2007 - 10.2009
Medical Coding And Billing
CareerStep Online Career Training
Unicoi County High School
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