Maria Acevedo
Cookeville,TN
Summary
Bilingual customer service professional with experience across retail, office administration, and high-volume customer-facing environments. Skilled in supporting customers, handling transactions and documentation, and maintaining accuracy under pressure. Known for adaptability, reliability, and clear communication in fast-paced settings. Fluent in English and Spanish.
Overview
7
7
years of professional experience
Work History
Front Office Coordinator
PPK, LLC
08.2025 - Current
- Managed front-desk operations, including customer support, scheduling, and administrative coordination
- Provided bilingual (English/Spanish) support to customers and staff, assisting with onboarding and general inquiries.
- Maintained accurate records and handled confidential information with professionalism and discretion
- Coordinated appointments, documentation, and basic compliance-related tasks in a fast-paced environment
Retail Sales Consultant
Prime Communications (AT&T)
12.2022 - Current
- Built and maintained strong client relationships by understanding individual needs and recommending tailored products and services
- Consistently met or exceeded monthly sales goals and contributed to overall store performance
- Resolved service issues and customer concerns quickly to reduce cancellations and improve satisfaction
- Collaborated with team members to support smooth daily operations and deliver a positive in-store experience
Customer Service Representative
Dish Network
09.2022 - 11.2022
- Answered inbound customer calls regarding account management, billing, service plans, and technical issues
- Retained customers by offering effective solutions, promotions, or troubleshooting assistance
- Met performance metrics, including resolution times and customer satisfaction ratings
Wireless Sales Representative
Russell Cellular (Verizon)
03.2019 - 08.2022
- Delivered personalized sales support to consumer and business customers, achieving top satisfaction ratings
- Assisted in daily store operations, merchandising, and inventory maintenance
- Reached and exceeded sales goals through client outreach, product recommendations, and service plan upgrades
Lead Sales Associate
Dollar General
08.2018 - 03.2019
- Trained and guided new employees on sales practices, customer service, and store procedures
- Maintained product stock levels, organized deliveries, and ensured accurate inventory rotation
- Operated cash registers and reconciled drawers, ensuring financial accuracy at shift’s end
Education
High School Diploma -
Klondike Independent School District
Lamesa, TX05.2012
Skills
- Sales & Upselling Strategies
- Sales Goal Achievement
- Team Collaboration
- Conflict Resolution
- Cash Handling & POS Systems
- Client Retention
- Bilingual Communication (Spanish/English)
- Customer service expertise
- Data entry
- Critical thinking
Languages & Additional Skills
Fluent in Spanish
Conflict Resolution & De-escalation
Active Listening
Strong Verbal Communication
Adaptability in High-Volume Sales Environments
Timeline
Front Office Coordinator
PPK, LLC
08.2025 - Current
Retail Sales Consultant
Prime Communications (AT&T)
12.2022 - Current
Customer Service Representative
Dish Network
09.2022 - 11.2022
Wireless Sales Representative
Russell Cellular (Verizon)
03.2019 - 08.2022
Lead Sales Associate
Dollar General
08.2018 - 03.2019
High School Diploma -
Klondike Independent School District