Maria Carter
Murfreesboro
Summary
Dynamic Billing Coordinator with Experian, skilled in reducing billing errors and enhancing customer engagement. Proficient in billing software and HIPAA compliance, I successfully processed claims and developed payment plans, ensuring accuracy and confidentiality. Recognized for exceptional customer service and meticulous recordkeeping, I consistently improved client satisfaction and streamlined billing processes.
Overview
6
6
years of professional experience
Work History
Billing Coordinator( Remote)
Experian
03.2020 - Current
- Assisted in processing and generating billing statements for clients.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Entered details into accounts and tracked payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Referred past due payments to collections department.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
High School Diploma -
Dyersburg High School
Dyersburg, TN05.2002
Skills
- Accuracy and precision
- Document review
- Recordkeeping
- Proficiency with billing software
- Customer service
- Claim submission
- Insurance verification
- Claims processing
- HIPAA compliance
- Collections
- Customer engagement
Timeline
Billing Coordinator( Remote)
Experian
03.2020 - Current
High School Diploma -
Dyersburg High School