Maria Duran
Franklin
Summary
Enthusiastic administrative professional with extensive experience in customer service, sales, data entry and various administrative tasks. Expertise in anticipating professional needs and proactively identifying and resolving problems. Self-motivated work ethic to perform effectively in independent or team environments. Punctual and productive when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
MONTEDEZION LLC
03.2022 - Current
- Answer calls, delivering messages to staff and greeting customer.
- Schedule client appointments for staff teams.
- Receive incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Manage filing system, enter data and completed other clerical tasks.
- Customer service on collection call, schedules and set up or immediately process payments.
- Follow up to customers past due accounts.
- Enter client details and notes into system for interdepartmental access and review.
- Collaborate with other departments to verify customer compliance with payment plans to prevent accounts from entering collections.
Sales Representative
Distribuidora Hugos CA De CV
08.2017 - 07.2020
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Business Development Executive
Banesco Universal Bank
04.2008 - 08.2014
- Built diverse and consistent sales portfolio.
- Established and maintained highly effective relationships with clients.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service
- Negotiated prices, terms of sales and service agreements to cultivate profitable business to drive sales and customer retention.
- Met with customers to offered promotions, discuss and ascertain needs, tailor solutions and close deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Bachelor Of Business Administration -
Universidad Santa Maria
Caracas, Venezuela 07.2007
Skills
- Administrative Support
- Customer Service
- Customer Relations
- Data Collection
- Microsoft Office
- Phone Call Answering
- Excel Spreadsheets
- Sales Plan Implementation
Languages
Spanish
Native or Bilingual
English
Elementary
Additional Information
English Language Learning
NICE Nashville International Center for Empowerment.
(In progress)
Timeline
Administrative Assistant
MONTEDEZION LLC
03.2022 - Current
Sales Representative
Distribuidora Hugos CA De CV
08.2017 - 07.2020
Sales Business Development Executive
Banesco Universal Bank
04.2008 - 08.2014
Bachelor Of Business Administration -
Universidad Santa Maria
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