Maria Garcia
Memphis
Summary
Medical office supervisor with drive and dedication for running a successful general surgery office. Able to connect with employees and physicians, creating a friendly and effective work environment. Sensitive to patient needs and willing to provide quality and efficient care.
Experienced with leadership development, team coordination, and project management. Utilizes effective communication and strategic planning to drive team performance and achieve organizational goals. Track record of fostering collaborative environments and delivering successful outcomes through problem-solving and adaptability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Healthcare Leadership Intern
Methodist Medical Group
01.2023 - 05.2023
- Assisted in developing leadership training materials for team engagement initiatives.
- Conducted research on best practices in leadership development and employee motivation strategies.
- Coordinated scheduling and logistics for leadership workshops and seminars, ensuring all resources were available.
- Participated in brainstorming sessions to generate innovative solutions for team collaboration challenges.
- Maintained documentation of team meetings, capturing key decisions and action items for follow-up purposes.
- Supported management in decision-making processes by preparing detailed reports and presentations on project progress.
- Oversaw daily operations within assigned department, ensuring policies were followed consistently.
Medical office Supervisor
Methodist Medical Group
Memphis, Tennessee
08.2021 - Current
- Supervised daily operations to ensure efficient patient flow and service quality, at all of the General Surgery offices.
- Trained and mentored administrative staff on best practices in patient management and office protocols.
- Developed office policies that streamlined processes, resulting in improved overall efficiency.
- Collaborated with healthcare providers to address patient concerns, fostering positive relationships within the community.
- Reduced patient wait times by optimizing staff schedules and improving communication between medical professionals.
- Enhanced patient satisfaction by streamlining front office processes and implementing efficient scheduling systems.
- Established strong relationships with patients, creating an environment of trust and open communication.
- Coordinated staff schedules, optimizing coverage for peak hours and improving team productivity.
Medical Assistant Lead
UT Methodist Physicians, Department of Surgery
Memphis, Tennessee
09.2017 - Current
- Guides and teaches clinical team.
- Oversees daily operation of team.
- Surgery scheduling, and diagnostic scheduling.
- Obtain authorizations for surgical and diagnostic procedures.
- Patient registration, and charge entry.
Medical Assistant II
UT Methodist Physicians Department of Surgery
Memphis, Tennessee
09.2013 - Current
- Pre-certs and authorizations obtained
- Fulfill medical records request
- Vitals collected on patients
- Patient registration verified and completed
- HIPPA and OSHA compliance
Education
Bachelor of Science - Health Sciences, Healthcare Leadership
University of Memphis
Memphis, TN05-2023
Associate of Science - Health Science
Southwest Community College
05-2022
Skills
- Self-awareness
- Motivating teams
- Influencing others
- Meeting facilitation
- Teamwork
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Multitasking Abilities
Certification
- Certification: National Center for Competency Testing, National Certified Medical Assistant: Expires: March 2027
- Adult CPR/AED: American Heart Association, Expires: November/2027
Timeline
Healthcare Leadership Intern
Methodist Medical Group
01.2023 - 05.2023
Medical office Supervisor
Methodist Medical Group
08.2021 - Current
Medical Assistant Lead
UT Methodist Physicians, Department of Surgery
09.2017 - Current
Medical Assistant II
UT Methodist Physicians Department of Surgery
09.2013 - Current
Associate of Science - Health Science
Southwest Community College
Bachelor of Science - Health Sciences, Healthcare Leadership
University of Memphis