Maria Torres
Smyrna
Summary
- Proven Assistant Project Manager with a track record of enhancing team collaboration and client satisfaction at Stefanie Trading S.A.C. Excels in task prioritization and inventory management, demonstrating a strong work ethic and exceptional customer service skills. Achieved seamless project executions by fostering open communication and efficient problem-solving.
- Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
- Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
Work History
Server
Cinco De Mayo Mexican Restaurant
03.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Casino Floor Supervisor
Slot San Felipe
01.2014 - 03.2020
- Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
- Enhanced customer satisfaction by effectively managing casino floor operations and addressing guest concerns promptly.
- Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
- Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
- Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
- Ensured a secure gaming environment by monitoring surveillance cameras and collaborating with the security team to resolve issues.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Fostered an inclusive atmosphere by promoting open lines of communication among team members, encouraging collaboration and ideasharing.
Assistant Project Manager
Stefanie Trading S.A.C
02.2011 - 03.2014
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects or increase costs.
- Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.
Education
High School Diploma -
I.E.P Santo Tomas El A Postol
Avenida Chimbote 308 Peru12-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Team collaboration
- Supply restocking
- Inventory management
- Task prioritization
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Server
Cinco De Mayo Mexican Restaurant
03.2024 - 01.2025
Casino Floor Supervisor
Slot San Felipe
01.2014 - 03.2020
Assistant Project Manager
Stefanie Trading S.A.C
02.2011 - 03.2014
High School Diploma -
I.E.P Santo Tomas El A Postol
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