Maria Divya Anusha Yandrapu
HR Contact Center Associate
Chennai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
HR Contact Center Associate
Amazon
06.2022 - 11.2022
- Contributed to departmental goals by consistently achieving personal targets for both quality and quantity metrics.
- Supported new hires through mentorship, helping them acclimate to the contact center environment more quickly.
- Maintained strong product knowledge to provide accurate information when assisting my fellow employees with their inquiries or concerns.
- Acted as a liaison between various departments, facilitating communication to resolve complex issues effectively.
- Demonstrated excellent problem-solving skills by analyzing customer needs and providing tailored solutions accordingly.
Associate-Customer Service
Tech Mahindra
08.2019 - 08.2021
- Identified trends in customer feedback, providing insights for targeted improvements in service delivery processes.
- Streamlined communication channels for improved team collaboration and efficiency.
- Assisted in developing training materials aimed at improving team performance and consistency in service quality standards.
- Collaborated with team members to develop strategies for continuous improvement in service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Bachelor of Science - Mechanical Engineering
Gayatri Vidya Parishad College Of Engineering
Visakhapatnam, India 04.2001 -
Skills
- Goal-Oriented
- Complaint Handling
- Escalation management
- Email Etiquette
- Language skills
Timeline
HR Contact Center Associate
Amazon
06.2022 - 11.2022
Associate-Customer Service
Tech Mahindra
08.2019 - 08.2021
Bachelor of Science - Mechanical Engineering
Gayatri Vidya Parishad College Of Engineering
04.2001 -
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon