Maria Elena Popoca
Memphis
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
20
20
years of professional experience
Work History
Supervisor of Operations
Ijility
Olive Branch
04.2022 - Current
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Measured and reviewed performance via KPIs and metrics.
- Collaborated with team leaders on quality audits.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
On-Site Supervisor
Elective Staffing Midsouth
Memphis
09.2020 - 04.2022
- Monitored employee performance, providing feedback as needed to improve overall productivity.
- Maintained positive working relationship with fellow staff and management.
- Resolved conflicts between personnel and customers in an efficient manner.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Participated in weekly meetings with upper management to discuss operational objectives.
- Created detailed reports outlining daily activities, progress updates, and any issues requiring resolution.
Dispatch Coordinator
Barrett Distribution
Memphis
02.2018 - 09.2020
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
Recruiter
Psc Staffing
Memphis
10.2013 - 11.2017
- Maintained candidate pipelines for high-volume roles, ensuring a constant flow of talent.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Provided a positive candidate experience throughout the recruitment process.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Assistant Store Manager
Dollar Tree
Memphis
04.2005 - 10.2013
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained inventory by checking merchandise to determine levels.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Skills
- Customer relationship management
- Conflict resolution
- Recruitment and staffing
- Attention to detail
- Data analysis and entry
- Employee training and development
- Customer service excellence
- Quality assurance practices
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Supervisor of Operations
Ijility
04.2022 - Current
On-Site Supervisor
Elective Staffing Midsouth
09.2020 - 04.2022
Dispatch Coordinator
Barrett Distribution
02.2018 - 09.2020
Recruiter
Psc Staffing
10.2013 - 11.2017
Assistant Store Manager
Dollar Tree
04.2005 - 10.2013
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