Mariah Holliday
White House,TN
Overview
9
9
years of professional experience
Work History
HR Shared Services Team Lead
Genus
08.2021 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
- Supports approximately 3000-4000 employees
- Enhanced global HR efficiency by streamlining policies and procedures across multiple locations.
HR Generalist
3LS
03.2016 - 03.2021
- Assists Director and Assistant Director of Human Resources and department in carrying out various human resources programs and procedures for all company employees.
- Provide excellent customer service in handling general Human Resource calls and requests for information.
- Assist regional offices with employee benefits, worker’s compensation claims, unemployment claims, etc.
- Administer the company leave policies including FMLA, personal leaves, etc.
- Responsible for HRIS data entry for new hires and current employee changes.
- Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
- Responsible for preventing abuse of clients by following screening requirements, attending training, communicating expectations & boundaries, ensuring accountability for policy violations, conducting investigations, and preparing reports.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Assisted in a merge of a new company
Patient Support Specialist
Results Physiotherapy
06.2015 - 10.2016
- Verified Insurance for incoming patients.
- Processed referrals from doctors.
- Assist patients with performing exercises, utilizing E-stim machine, ultrasound, and administering hot and cold packs.
- Ensure compliance with infection control policies.
- Audit charts as assigned by management 3LS, Payroll and HR Home Office.
- Scanned, named, and uploaded files.
- Maintained organization while creating a paperless work environment for efficiency.
- Provided physical support to patients through diverse types of mobility assistance.
Education
HIPPA Certified Ethics Certificate -
Bachelors of Science - Psychology
Lipscomb University
Nashville, TN05.2015
Skills
- HR Processes
- Benefits and compensation
- Talent management
- Critical Thinking
- Excellent Communication
- Active Listening
- HR legal compliance
- Performance Improvement
- Payroll Oversight
- Company policies
Timeline
HR Shared Services Team Lead
Genus
08.2021 - Current
HR Generalist
3LS
03.2016 - 03.2021
Patient Support Specialist
Results Physiotherapy
06.2015 - 10.2016
HIPPA Certified Ethics Certificate -
Bachelors of Science - Psychology
Lipscomb University
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