Mariah Klein

• Deliver on our promise of Legendary Customer Service through GURA:

Greet the Customer.
Uncover Customer’s Needs & Wants.
Recommend Product Solutions.
Ask to Add Value & Appreciate the Customer.

• Operate cash register/computer following cash handling procedures as established by Tractor Supply Company.
• Participate in mandatory freight process.
• Operate Forklift
• Ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Complete Plan-o-gram procedures (merchandising, sets, and resets).
  

• Planning and confirming pickups are completed by drivers.
• Handle day-to-day shipping and receiving overseeing hundreds of packages per day.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

• Customer Focus
• Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions
• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills ability to clearly understand and respond appropriately to the issues that customers present
• Composition skills ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
• Problem Solving