Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Mattison

Memphis

Summary

Experienced in hostess roles, providing exceptional customer service and fostering welcoming environments. Demonstrates strong interpersonal skills with ability to build rapport with guests, while effectively managing reservations and seating arrangements. Displays strong organizational abilities along with proficiency in handling high-pressure situations. Proven impact on enhancing guest satisfaction levels in previous roles.

Overview

2
2
years of professional experience

Work History

Hostess

Local Lime
Germantown
01.2024 - 03.2025
  • Greeted guests upon arrival and escorted them to their tables.
  • Provided menus to customers and answered questions regarding menu items.
  • Accurately recorded customer information into reservation system.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Handled cash payments and reconciled daily transactions accurately.
  • Assisted servers in bussing tables when needed during busy periods.
  • Resolved any customer complaints or issues quickly and professionally.
  • Answered phones promptly to record and confirm reservations.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Facilitated accurate and prompt packaging of customer takeout and delivery orders.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Research Lab Assistant

University of Memphis
Memphis
10.2023 - 03.2024
  • Maintained a clean work environment by adhering to safety standards and regulations.
  • Utilized computer software to generate graphs and tables from collected data sets.
  • Participated in weekly lab meetings to discuss progress on projects.
  • Performed PCR amplification of DNA samples for genetic analysis.
  • Recorded data accurately and maintained detailed lab notebooks.
  • Operated specialized laboratory equipment such as centrifuges, incubators, water baths, pH meters.
  • Provided technical assistance to other members of the research team.

Fulfillment Associate

Amazon
Memphis
09.2022 - 11.2023
  • Performed daily cycle counts as part of inventory control process.
  • Filled orders according to defined standards using standard picking system.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Adapted to changing priorities and tasks based on warehouse needs and order volumes.
  • Communicated effectively with supervisors and team members to address workflow challenges.
  • Packed products securely, adhering to packaging standards and minimizing damage during transit.
  • Followed safety protocols to minimize risk of accidents in the warehouse environment.
  • Managed personal performance metrics, striving for continuous improvement in speed and accuracy.

Education

Biological Sciences

University of Memphis
Memphis, TN

Skills

  • Reservation management
  • Seating coordination
  • Customer service
  • Effective communication
  • Team collaboration
  • Hospitality and accommodation
  • Cleaning and sanitation
  • Phone etiquette

Timeline

Hostess

Local Lime
01.2024 - 03.2025

Research Lab Assistant

University of Memphis
10.2023 - 03.2024

Fulfillment Associate

Amazon
09.2022 - 11.2023

Biological Sciences

University of Memphis

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Mariah Mattison