Maria I Pérez
Lakeland
Summary
Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.
Overview
15
15
years of professional experience
Work History
Administrative Officer/Legal Assistant
Ership, SAU
04.2010 - 05.2022
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
Administrative assistant
Infanta Leonor Hospital
01.2008 - 01.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant
Canterbury
01.2007 - 01.2008
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Receptionist
Seguriber SA
01.2007 - 01.2007
- Role to be performed: customer service, receiving calls
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Bachelor of Laws - Law
Universidad Complutense De Madrid
Madrid07-2013
High School -
Instituto La Campina
Cali- Colombia07-2005
Skills
- SAP (Logistics), Word XP, Excel XP, Power Point XP
- Records management
- Relationship building
- Expense reporting
- Conflict mediation
- Procedure development
- Database management
- Administrative support
- Client relations
- Documentation and reporting
- Dedicated team player
- Prioritization
LANGUAGES
English: high level
Spanish: native
Timeline
Administrative Officer/Legal Assistant
Ership, SAU
04.2010 - 05.2022
Administrative assistant
Infanta Leonor Hospital
01.2008 - 01.2010
Administrative Assistant
Canterbury
01.2007 - 01.2008
Receptionist
Seguriber SA
01.2007 - 01.2007
Bachelor of Laws - Law
Universidad Complutense De Madrid
High School -
Instituto La Campina
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