Marian Nichols
Chattanooga,TN
Summary
Quality Assurance Surveyor with 12 years of experience in the East Tennessee region, recognized for dedication to professional growth. Appointed as a board member at large for the Family Support Program by Commissioner Payne, representing the Department of Intellectual and Developmental Disabilities (DIDD). Selected as one of six statewide participants in a Quality Assurance pilot training program, focusing on understanding the Behavioral Analyst (BA) work product tool and how to conduct effective surveys. Currently leading all BA surveys in the East region, and leading or participating in clinical service surveys in the east region to include some statewide agencies, providing training and guidance to new surveyors, and ensuring team members' confidentiality and support.
Overview
20
20
years of professional experience
Work History
Quality Reviewer 1-East
Department of Disability and Aging
02.2013 - Current
- Maintained strong attention to detail while reviewing numerous provider documents, interviewing staff, the person, family, and legal representative to ensure a consistent quality review for each person on the sample.
- Review all provider process documentation for the established review period for each quality topic assigned.
- Ensures provider interviews of quality topics and supporting documentation are reviewed for accurate representation on the report.
- Check all my comments entered for accuracy, grammar and tense before sending the draft report for supervisor review.
- Ensure the indicators are scored for each person assigned. Verify that narrative comments are detailed and unique to the provider and/or person.
- Communicate findings to provider agency staff so that the agency has an opportunity to provide any additional clarification and/or information before assigning a rating.
Residential Program Specialist
DIDD
03.2007 - 01.2013
- I scheduled, organized, conducted interviews and completed the required paperwork necessary to place a person on the DIDD waiting list.
- I assisted families on the waiting list by staying in contact with them and providing updated information about community services and supports available to them while on the waiting list.
- I ensured that all deadlines were met timely and the information for everyone on my caseload was accurate.
- Represented DIDD during informational events for the community.
- I successfully assumed a double caseload for my peer while she was out on a 3 month medical leave.
Administrator
Rosewood Supportive Services
01.2005 - 02.2007
- Completed all the necessary DIDD requirements to become a residential provider.
- Developed agency policy and procedure manual to include necessary information identified in the DIDD Provider Manual.
- Hired and trained support staff and management to support and provide services for the people we served.
- Trained staff using the latest department, state, and federal guidelines.
- Supervised and conducted performance evaluations of management’s professional staff.
- Other administrative duties included managing the agency’s Choices program for the Elderly and a private sitter service provided through the agency.
- Managed quality of care program through program reviews and compliance/regulatory entities policies and procedures.
Education
Bachelor of Arts - Sociology
University of Tennessee
Knoxville, TN12.1987
Skills
- Quality decision making
- Global perspective
- Action-oriented
- Team building and leadership
- Customer service
- Accountability
- Strategic thinking
- Adaptability and flexibility
- Attention to detail
- Decision-making
Timeline
Quality Reviewer 1-East
Department of Disability and Aging
02.2013 - Current
Residential Program Specialist
DIDD
03.2007 - 01.2013
Administrator
Rosewood Supportive Services
01.2005 - 02.2007
Bachelor of Arts - Sociology
University of Tennessee
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