Dynamic professional with a friendly demeanor, strong organizational skills, experienced in fostering a positive atmosphere. Adept at problem-solving and maintaining attention to detail, and going above and beyond to meet the businesses needs.
Overview
16
16
years of professional experience
Work History
Homemaker
Self
02.2018 - Current
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Demonstrated strong organizational and time management skills while managing multiple schedules and deadlines.
Ensuring a safe, comfortable, clean, and nurturing home for all family members.
Lead Teacher
The Academy at The Family Church
11.2016 - 02.2018
Developed and implemented engaging lesson plans tailored to diverse student needs.
Facilitated a positive learning environment that promoted collaborative learning and student growth.
Mentored junior teachers, providing guidance on classroom management and instructional strategies.
Assessed student performance through various evaluation methods, ensuring academic standards were met.
Collaborated with parents and guardians to support student development and address individual concerns.
Led curriculum development initiatives, aligning educational practices with state standards and best practices.
Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Assisted in preparation of meals and snacks to provide children with proper nutrition.
Instructed children in health and personal habits, such as eating, resting, and toileting.
Engaged with children on individual basis to build positive relationships and promote learning.
Head Hostess
Millers Ale House Bar and Grill
11.2015 - 10.2016
Led front-of-house operations, ensuring exceptional guest experiences and efficient table management.
Trained and mentored junior hosts on service standards and customer engagement techniques.
Streamlined reservation processes using OpenTable, enhancing booking accuracy and reducing wait times.
Collaborated with kitchen staff to synchronize service flow and minimize guest wait times during peak hours.
Developed and maintained seating charts to optimize table turnover while maintaining a welcoming atmosphere.
Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Pharmacy Technician/Customer Service Cashier
Target
04.2014 - 11.2015
Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
Assisted pharmacists in patient consultations to provide medication-related information.
Managed inventory levels, reducing stock discrepancies through effective tracking systems.
Trained and mentored junior technicians on proper medication handling and safety protocols.
Utilized pharmacy management software for prescription processing and patient record maintenance.
Stocked, labeled, and inventoried medication to keep accurate records.
Counted and labeled prescriptions with correct item and quantity.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Processed customer transactions accurately and efficiently using POS systems.
Implemented best practices for cash drawer management, minimizing discrepancies.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Built relationships with customers to encourage repeat business.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Cashier
Publix
02.2010 - 03.2014
Maintained clean and organized cash register area to enhance operational efficiency.
Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
Resolved customer complaints promptly, ensuring positive shopping experiences and loyalty.
Worked flexible schedule and extra shifts to meet business needs.
Promoted store promotions and incentive programs to increase overall sales revenue.
Improved efficiency, organized checkout area for optimal workflow.
Enhanced shopping experience, provided product information and location assistance.
Improved store atmosphere with thorough and prompt cleaning of checkout area.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Facilitated smoother checkout process, trained new employees on POS systems.
Worked with floor team and managers to meet wide range of customer needs.
Maintained current knowledge of store promotions and highlighted sales to customers.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked effectively in fast-paced environments.
Education
High School Diploma -
Largo High School
Largo, FL
02-2011
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Verbal communication
Organizational skills
Accomplishments
Named "Teacher of the Year" at The Academy at the Family Church in 2017.