MARIE ANDERSON
White Bluff
Summary
To obtain an opportunity that will broaden my work experience and give me the ability to combine my love of travel with my passion for helping others. To excel in customer service, cultural diversity and enhance life experiences.
Overview
22
22
years of professional experience
Work History
Flight Attendant
Piedmont Airlines
03.2025 - Current
- Delivered exceptional in-flight customer service, ensuring passenger comfort and satisfaction.
- Coordinated safety demonstrations and emergency procedures to enhance passenger awareness and preparedness.
- Managed cabin environment for optimal passenger experience, addressing needs promptly and efficiently.
- Trained new staff on operational protocols, fostering a culture of safety and compliance within the team.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Head Cashier
Lowes Home Improvement
09.2014 - 03.2025
- Part-time
- Supervised cash handling processes to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on effective customer service and operational procedures.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Patient Service Coordinator
Amedisys Home Care
06.2004 - 03.2025
- Manage heavy volume of incoming calls from patients and physicians
- Data entry into Homecare Homebase
- Directly responsible for scheduling the in home visits for the field staff and assisted coordination of patient care
- Run, work, and maintain various daily reports in a timely manner
- Facilitated communication between patients, families, and healthcare teams to enhance service quality.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Implemented process improvements that streamlined patient intake workflows and reduced wait times.
Education
Certificate - Billing and Coding
National College
Nashville, TN05.2004
Diploma - undefined
Stratford High School
06.1984
Skills
- Excellent communication and organization skills
- Dependable
- Detail oriented
- Fast leaner
- Ability to multitask effectively
- Determined and motivated self-starter
- Excellent customer service skills
- Character to maintain strict confidentiality
- Ability to work as a team and exercise good judgment
- Ability to work in fast-paced environment
TRAINING
Lawson Computer System, Safety, Diversity, Sexual Harassment, OSHA policy and procedures
Timeline
Flight Attendant
Piedmont Airlines
03.2025 - Current
Head Cashier
Lowes Home Improvement
09.2014 - 03.2025
Patient Service Coordinator
Amedisys Home Care
06.2004 - 03.2025
Certificate - Billing and Coding
National College
Diploma - undefined
Stratford High School