Marie Santucci
Memphis,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Fleet Administrator
Medic Transportation LLC
01.2011 - Current
- Maintained acquisition and disposal records for 100's of company owned vehicles.
- Developed procedures to ensure proper vehicle registrations and ensured each vehicle had current documents such as registration and insurance ID cards.
- Conducted analysis of fleet operations to make recommendations for continuous improvement.
- Performed administrative duties such as payroll, accounts payable, and office management.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Acted as company liaison to vendors by overseeing acquisition of revenue vehicles with required amenities.
Teacher's Assistant
Keystone Elementary/Memphis City Schools
08.2008 - 08.2010
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained safety and security by overseeing students in recess environments.
- Mentored and tutored individual students needing additional help.
Sales Associate
Crown Coach Corporation
06.2006 - 03.2008
- Received inquiries about rates for charter bus company; booked trips, collected payment and itinerary, and prepared itineraries or drivers,
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Learned and adapted quickly to new technology and software applications relevant to charter motorcoach industry.
- Represented company a industry events and conferences, both local and out-of-state.
Charter Sales Manager
All Points USA
03.2003 - 03.2006
- Played integral role in the rebranding and expanding of existing motorcoach company
- Increased sales totals by more than 50% first year, and maintained sales increases in subsequent years.
- Secured government contracts as well as exclusive transportation provider status for several tour companies.
- Received charter and tour information and payment from customers, then developed driver itineraries regardless if short local charter or multi-day charter bus tour
- Occasionally provided tour planning assistance if requested
- Processed driver payroll and delivered to payroll manager before deadline.
Education
Diploma - Computer-Based Graphic Design
Tennessee Technology Center
Memphis, TN05-2011
Skills
- Excellent writing skills
- Vehicle maintenance procedures and record keeping
- Federal, state and local regulatory compliance
- Vendor and customer relationship management
- Vehicle acquisition
- Inspection and quality assurance
- Mechanical aptitude
- Route planning
- Vehicle inspections
- Staff training and development
- Fleet management
- Adepts with software: Microsoft 365, Mitchell1 Enterprise
- Accounts payable and petty cash
Timeline
Fleet Administrator
Medic Transportation LLC
01.2011 - Current
Teacher's Assistant
Keystone Elementary/Memphis City Schools
08.2008 - 08.2010
Sales Associate
Crown Coach Corporation
06.2006 - 03.2008
Charter Sales Manager
All Points USA
03.2003 - 03.2006
Diploma - Computer-Based Graphic Design
Tennessee Technology Center
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