Mariette Crowder
Memphis
Summary
Experienced professional with exceptional communication and organizational skills, as well as a strong background in customer service. Skilled at fostering positive relationships and collaborating effectively with individuals from diverse backgrounds. Seeking a position that allows me to contribute my strong interpersonal abilities to a dynamic team environment.
Overview
17
17
years of professional experience
Work History
Bank Supervisor
Regions Bank
10.2023 - Current
- Trained employees to standards by conducting coaching sessions and evaluating comprehension.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Senior Banker
Regions Bank
05.2022 - 10.2023
- Observed, coached and developed bankers in support of reaching performance objectives.
- Facilitated open communication channels between staff members and senior leadership, promoting transparency in decision-making processes.
- Enhanced customer satisfaction by resolving complex issues and providing personalized solutions.
Banker
Regions Bank
01.2020 - 05.2022
- Developed and maintained strong customer relationships, providing exceptional service and advice over the phone.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Sales Agent
American Home Shield
04.2017 - 01.2020
- Receives inbound and/or makes outbound telephone calls to sell home warranties
- Promotes the benefits, coverage, and terms of products to potential customers
- Converts sales opportunities to assist with company monthly sales goals
- Upholds the high standards, guidelines, policies and procedures, especially when interacting with customers
- Acquires and maintains knowledge and understanding of product coverage for application in every business transaction
- Utilizes all available resources and maintains knowledge of all AHS policies, procedures and programs; completes required continuing education course
Sales Manager
Acceptance Now
01.2015 - 05.2017
- Company Overview: Lease to Own company
- Customer Services in a friendly manner
- Assisting guests and handling concerns
- Open new accounts
- Calling PIF customers/Past due customers
- Money Handling
- Verifying all information on customers
- Lease to Own company
Account Service Specialist
C Spire
09.2014 - 01.2015
- Customer Services in a friendly manner
- Assisting guests and handling concerns
- Open new accounts
- Troubleshooting Devices
Customer Service Agent
Holiday Inn
09.2013 - 09.2014
- Money Handling
- Customer Services
- Taking credit card payments
Warehouse Biller
Creative CoOp
06.2009 - 10.2011
- Picking and packing
- Customer Services
- Creating bills for work order
Clerical Assistant
Johnson & Johnson
04.2008 - 06.2009
- Assisted in filing papers and maintaining logs
- Typed correspondence as directed
- Managed incoming calls for information purposes
Education
High School Diploma -
Whitehaven High School
Memphis, TNSkills
- Customer service
- Active listening
- Problem resolution
- Call center experience
- Complaint handling
- Scheduling
- Banking operations
- Teamwork
- Willing to learn
- Problem-solving
- Time management
- Welcoming guests
- Multi-line phone systems
- Teamwork orientation
Timeline
Bank Supervisor
Regions Bank
10.2023 - Current
Senior Banker
Regions Bank
05.2022 - 10.2023
Banker
Regions Bank
01.2020 - 05.2022
Sales Agent
American Home Shield
04.2017 - 01.2020
Sales Manager
Acceptance Now
01.2015 - 05.2017
Account Service Specialist
C Spire
09.2014 - 01.2015
Customer Service Agent
Holiday Inn
09.2013 - 09.2014
Warehouse Biller
Creative CoOp
06.2009 - 10.2011
Clerical Assistant
Johnson & Johnson
04.2008 - 06.2009
High School Diploma -
Whitehaven High School
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