Marisa Cornett
Roan Mountain
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multi-tasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The Waters of Roan Highlands
04.2023 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output
- Assisted patients with daily living activities for enhanced comfort and well being
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs
- Built rapport with patients and families, Providing emotional support during difficult times
- Provided high quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses
- Conducted regular rounds to monitor patients physical and mental status throughout shifts
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments
- Actively participated in enter disciplinary team meetings to discuss patient progress and develop effective terror strategies
- Performed accurate documentation of patient information according to established protocols for record keeping purposes
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other health care professionals
- Delivered individualized patient care by recording vital signs, documenting observations, administrating treatments, and evaluating patient needs
- Supported needs of 20+ residents under long term care
- State-certified Nursing Assistant bringing senior-level experience in healthcare setting
- Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities
- Proficient in mobility and personal hygiene support
- Adept at troubleshooting and resolving complex issues
- Skilled in developing and implementing innovative strategies
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude
- Willingness to take on added responsibilities to meet team goals
Telemedicine Clinical Case Manager
BRE Program Administrative Services
Roan Mountain
03.2024 - 06.2024
- Maintained accurate records of client information, following HIPAA regulations.
- Advocated on behalf of clients to secure necessary services and support.
- Met regularly with the supervisor to review caseloads, provide updates on client progress and status changes, and discuss any potential issues or concerns related to the managed cases.
- Provided case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.
- Utilized case management software and databases for efficient information tracking.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Conducted initial assessments to determine client eligibility for programs and services.
- Maintained updated knowledge through continuing education and advanced training.
- Created spreadsheets and reports using Microsoft Excel.
- Utilized digital platforms such as Zoom and Microsoft Teams for distance learning.
- Utilized basic computer skills such as Microsoft Office Suite for day-to-day operations.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Conducted assessments of clients' mental health status to identify areas of concern or improvement. (Example: PHQ-9, PMQ-R, CESD-R, GPCOG, etc.)
Restaurant Manager
Bella's Breakfast and Lunch
08.2016 - 04.2023
- Analyzed customer feedback and implemented strategies to improve service.
- Established policies for cash handling procedures to maximize security measures.
- Greeted guests at tables and attended to guests' needs to promote customer service and satisfaction.
- Organized pre-shift meetings to review specials, menu changes, and house counts.
- Supervised sales generation and year-on-year profit growth.
- Resolved conflicts between staff and customers promptly.
- Implemented corrective actions for issues, continuously improving service results.
- Monitored restaurant equipment to schedule maintenance and repairs.
- Updated computer systems with new pricing and daily food specials.
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Created detailed reports on weekly and monthly revenues and expenses.
- Managed accounts payable, accounts receivable, and payroll.
- Maintained detailed records of sales transactions and daily shift reports.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings at the bank.
- Utilized various software and tools to streamline processes and optimize performance.
Daycare Assistant
Sunshine's Children Academy
03.2015 - 08.2017
- Organized and stored toys and materials to maintain order in activity areas.
- Helped children develop positive interpersonal relationships with peers and adults.
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
- Taught basic concepts related to colors, numbers, and shapes.
- Assisted the lead teacher with snack time, arts and crafts, and putting children down for naps.
- Provided emotional support to children, and served as a role model.
- Followed all licensing guidelines and company standards to ensure the daily care of every child.
- Maintained daily records of children's activities, behaviors, and naps.
- Supervised outdoor playtime to support child safety.
- Communicated with children's parents about daily activities and behaviors.
- Completed day-to-day duties accurately and efficiently.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
Seasonal Park Visitor's Center
Roan Mountain State Park
04.2013 - 10.2013
- Developed excellent customer service skills, including problem-solving and conflict resolution.
- Provided superior customer service while handling returns and exchanges professionally and accurately.
- Inspected merchandise for damages before stocking shelves, or packing orders for shipment.
- Resolved customer complaints promptly and courteously, without escalating issues further.
- Performed various administrative tasks, such as filing paperwork, and entering data into the computer system.
- Processed payments via credit card or cash, according to established procedures.
- Proficient in using cash registers and other point-of-sale systems for transactions.
- Accurately tracked inventory levels to ensure shelves were stocked appropriately.
- Assisted customers with selecting items, providing product knowledge, and answering questions.
- Demonstrated ability to work in a fast-paced environment, and multitask efficiently.
- Greeted visitors to provide information and direct them to appropriate personnel.
- I answered incoming calls, directed them to the appropriate personnel, and took messages.
- Answered multi-line phone systems and managed calls by routing them to the proper extensions or taking messages.
Education
Certificate - Office And Administration
Tennessee College of Applied Technology
Elizabethton, TNHigh School Diploma -
Cloudland High School
Roan Mountain, TNSkills
- Communication
- Empathy
- Leadership
- Customer service
- Problem-Solving
- Active listening
- Creativity
- Critical thinking
- Computer Skills
- Adaptability
- Decision-making
- Microsoft Office
- Multi-line phone systems
- Organization skills
- Office equipment operations
- Teamwork
- Multitasking
- Positivity
- Time management
- Work ethic
- Dependability
- Software Proficiency (Microsoft Applications)
- Interpersonal skills
- Infection control
- Administrative skills
Certification
- Certified Nurse Aide
- CPR
References
Upon Request
Timeline
Telemedicine Clinical Case Manager
BRE Program Administrative Services
03.2024 - 06.2024
Certified Nursing Assistant
The Waters of Roan Highlands
04.2023 - Current
Restaurant Manager
Bella's Breakfast and Lunch
08.2016 - 04.2023
Daycare Assistant
Sunshine's Children Academy
03.2015 - 08.2017
Seasonal Park Visitor's Center
Roan Mountain State Park
04.2013 - 10.2013
Certificate - Office And Administration
Tennessee College of Applied Technology
High School Diploma -
Cloudland High School
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