Summary
Overview
Work History
Education
Skills
Timeline
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Marisa Ridings

Johnson City

Summary

Dynamic Universal Banker with proven expertise at Truist Bank in enhancing customer satisfaction through personalized banking solutions. Skilled in cash handling and transaction processing, I excel in assessing customer needs and delivering quality service. Recognized for improving operational efficiency and fostering strong client relationships, I am committed to empowering customers in their financial journeys.

Overview

12
12
years of professional experience

Work History

Universal Banker

Truist Bank
07.2022 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.

Office Manager

Automan Collision & Repair
12.2019 - 02.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Sales Associate

Gymboree
12.2018 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Front End Manager

K-VA-T Food City
01.2013 - 08.2018
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.

Education

Certification - Medical Assistant

Ross Medical Education Center
Johnson City, TN
07.2017

Skills

  • Branch operations
  • Cash handling proficiency
  • Electronic funds transfer
  • Customer needs assessment
  • Transaction processing
  • Deposit processing
  • Payment processing
  • Banking software navigation
  • Customer service
  • Check processing

Timeline

Universal Banker

Truist Bank
07.2022 - Current

Office Manager

Automan Collision & Repair
12.2019 - 02.2022

Sales Associate

Gymboree
12.2018 - 10.2019

Front End Manager

K-VA-T Food City
01.2013 - 08.2018

Certification - Medical Assistant

Ross Medical Education Center

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Marisa Ridings