Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisol Gonzalez

Clarksville

Summary

Professional in service with proven track record in enhancing customer satisfaction and operational efficiency. Adept at team collaboration, ensuring seamless operations and high-quality outcomes. Known for adaptability in dynamic environments and strong focus on achieving goals. Skilled in communication, problem-solving, and relationship-building.

Overview

30
30
years of professional experience

Work History

Service Team Member

Panda Express
09.2025 - Current
  • Provided exceptional customer service by responding promptly to guest inquiries and concerns.
  • Assisted in food preparation, ensuring adherence to safety and quality standards.
  • Trained new staff on food safety and customer service protocols.
  • Managed daily operations to ensure efficient service during peak hours.

Restaurant Waiter

Bandanas BBQ
02.2022 - 02.2024
  • Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
  • Assisted in food and beverage orders, ensuring accurate delivery to tables.
  • Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
  • Collaborated with kitchen staff to facilitate timely meal preparations and special requests.

Supervisor

El Rancherito Restaurant
11.1995 - 03.2020
  • Supervised daily operations ensuring compliance with safety and health regulations.
  • Trained and mentored staff on customer service excellence and operational efficiency.
  • Streamlined inventory management processes to reduce waste and enhance stock accuracy.
  • Managed over 50 customer calls per day

Education

GED -

Metro College
Puerto Rico

Skills

  • Supervisor experience
  • Patience and composure
  • Call handling
  • Bilingual (English and Spanish)
  • Strong work ethic
  • Service recovery

Timeline

Service Team Member

Panda Express
09.2025 - Current

Restaurant Waiter

Bandanas BBQ
02.2022 - 02.2024

Supervisor

El Rancherito Restaurant
11.1995 - 03.2020

GED -

Metro College
Marisol Gonzalez