Marissa Childress
Tullahoma
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Choice Connections
09.2024 - Current
- Assisted disabled clients to support independence and well-being
- Maintained clean, safe and well-organized patient environment
- Monitored progress and documented patient health status changes to keep care team updated
- Administered medication as directed by physician
- Minimized injuries to staff or patients through support or restraint to control patient movements
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Assisted with daily living activities, running errands and household chores
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Transported clients to and from medical appointments with safety and efficiency
- Provided compassionate and patient-focused care to cultivate well-being
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Monitored clients' overall health and well-being and noted significant changes
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
Assistant Store Manager
Acima
05.2024 - 09.2024
Customer Service Representative
State Farm
03.2024 - 05.2024
- Set appointments for agent
- Take calls for customer inquiries and efficiently answer questions or direct calls to appropriate extension
- Deposits and cash balancing
- Deliver excellent customer service
- Basic insurance knowledge on products to appropriately determine eligibility and/or coverage
Shift Lead
Walgreens
10.2022 - 12.2023
- Trained new hires on the proper use of equipment, job duties, and safety regulations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Addressed customer complaints promptly with professionalism and courtesy
- Complied with company standards and policies, setting example for team members
- Held team members accountable during shift by effectively coaching to improve performance
- Utilized problem-solving skills to resolve conflicts between customers and employees
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies
- Worked cooperatively with teams to accomplish business goals and objectives
- Provided excellent customer service and developed strong relationships with customers
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
Assistant Customer Service Manager
Food Lion
08.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
- Resolved concerns with products or services to help with retention and drive sales
- Reviewed submitted documents to check compliance and enforce recordkeeping policies
- Devised and deployed successful approaches to retain customers and boost brand loyalty
Direct Support Professional
Choice Connections
10.2019 - 08.2021
- Assisted disabled clients to support independence and well-being
- Maintained clean, safe and well-organized patient environment
- Monitored progress and documented patient health status changes to keep care team updated
- Administered medication as directed by physician
- Minimized injuries to staff or patients through support or restraint to control patient movements
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Assisted with daily living activities, running errands and household chores
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Transported clients to and from medical appointments with safety and efficiency
- Provided compassionate and patient-focused care to cultivate well-being
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Monitored clients' overall health and well-being and noted significant changes
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
Floor Supervisor
Kroger
08.2014 - 02.2018
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives
- Trained team members in successful strategies to meet operational and sales targets
- Established and optimized schedules to keep coverage and service in line with forecasted demands
Education
High School - undefined
Marshall County High School
Lewisburg, Tennessee05.2012
Skills
- Corrective actions
- Office management
- Team management
- Corporate standards
- Friendly and relatable
- Confidence and drive
- Critical thinking
- Scheduling database
- Issue resolution
- Positive and constructive criticism
LANGUAGE
English
Native
Timeline
Direct Support Professional
Choice Connections
09.2024 - Current
Assistant Store Manager
Acima
05.2024 - 09.2024
Customer Service Representative
State Farm
03.2024 - 05.2024
Shift Lead
Walgreens
10.2022 - 12.2023
Assistant Customer Service Manager
Food Lion
08.2021 - 09.2022
Direct Support Professional
Choice Connections
10.2019 - 08.2021
Floor Supervisor
Kroger
08.2014 - 02.2018
High School - undefined
Marshall County High School
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